What is Capsule?
Pros from reviewers
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Ease of deployment and operation: The software is user-friendly and easy to set up, making it a convenient choice for businesses
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Robust mobile app: Capsule's mobile app is comparable to pricier CRM apps, offering a robust and user-friendly experience
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Simplified lead tracking: Capsule helps to keep the lead tracking process organized, allowing users to set reminders and track contacts without any complex features
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Gmail integration: Capsule's standout feature is its Gmail integration, allowing users to link specific Gmail contacts and have all new emails or conversations automatically feed into the same contact on Capsule.
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Cost-effectiveness: Capsule is a budget-friendly CRM software that offers a range of features without breaking the bank
Cons from reviewers
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Integration difficulties: Despite its many features, Capsule can present challenges when trying to link it with other software such as Mail Chimp, requiring time and effort to get it right
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User experience: Some users have found Capsule's user interface to be less than intuitive, making it difficult for teams to adapt to and use effectively
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Importing issues: While Capsule is generally user-friendly, importing data can require additional formatting steps, which some users may find inconvenient
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Limited marketing features: For organizations with extensive marketing needs, Capsule's marketing features may not be robust enough, leading to a need for additional platforms or software
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Poor customer service: Some users have reported issues with customer service, including long wait times and unhelpful responses, which can lead to frustration and delays in resolving issues.
Main features
Starting Price
Free Plan
Contact Management
Cloud-based CRM
Integration with Popular Applications
Sales Pipeline Tracking
User-friendly Interface with Customizable Data Fields
Starting Price
N/A
Free Plan
No
Contact Management
Cloud-based CRM
Integration with Popular Applications
Sales Pipeline Tracking
User-friendly Interface with Customizable Data Fields
How Capsule compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Capsule best for according to our reviewers?
Small Businesses: Capsule is a cost-effective CRM solution that is easy to deploy and operate. It offers a robust mobile app and decent project management features, making it suitable for small businesses
Schools: Capsule could be a good fit for schools that need a registration system. However, it may not be the best choice for organizations that require robust marketing features
Sales and Marketing Professionals: Capsule simplifies lead tracking and allows for easy setting of reminders. It makes sales and marketing tasks manageable without unnecessary functions, making it ideal for professionals in these fields
Gmail Users: Capsule's standout feature is its Gmail integration. It allows users to link a specific Gmail contact and have all new emails or conversations automatically feed into the same contact on Capsule, making it a good choice for heavy Gmail users
Pharmacies: Capsule offers a modern pharmacy solution with fast and reliable delivery. Its app includes a support chat feature, making it a good choice for pharmacies looking to improve their customer service. However, it may not be suitable for urgent prescriptions due to reported issues with logistics and customer service.
Capsule Reviews
4.2
Capsule rating
4.5
Ease of use
4.7
Customer service
4.3
Value for money
4.1
Likelihood to recommend
4.5
Features
23 Capsule Reviews
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John N
Versatile Customization: Capsule Review for Entrepreneurs
As an entrepreneur, I appreciate how Capsule allows me to customize fields according to my business needs. It's truly a versatile tool.
September 10, 2024
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Lauren Johnson
Experiencing Convenience and Efficiency with Capsule Pharmacy
I absolutely love using Capsule! Both the app and the website are incredibly user-friendly. They have a unique system where they schedule the delivery of my antibiotics, which gives me the freedom to plan my day accordingly. Their chat support is fantastic, they open a bit later in the day but once they're up, they're super responsive. What's more, they ensure that my prescriptions are ready within an 8-hour window, which is quite impressive!
September 3, 2024
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Robert
Efficient Lead Management with Capsule: A Real Estate Perspective
I've been using Capsule in my real estate business and it's helped me manage my leads effectively. The mobile app is also very handy when I'm on the go
August 25, 2024
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Samantha J
Exceptional Service and Care: A Review of Capsule Pharmacy
Capsule is absolutely fantastic! They are either incredibly skilled or meticulously careful, both of which are essential for a pharmacy. They handled my out-of-state renewal with such finesse and kept it open for a week for my convenience. Despite promising to follow up in 1-2 hours, they consistently went above and beyond. They need to be recognized for their efforts. I've never seen a company care so much for their customers.
August 20, 2024
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Rhea
Insightful Reporting Features in Capsule: Enhancing Sales Trend Analysis
In my marketing role, I've found the reporting features in Capsule to be very insightful. It helps me understand our sales trends better
August 12, 2024
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Betty
Excellent Experience with Capsule in NYC
There are some issues with the messaging feature of the Capsule app, but overall, it's been excellent. I can talk to real people on the phone and get deliveries at a very low cost.
August 4, 2024
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Terry Davis
Revolutionizing Pharmacy Experience with Capsule
I've always found dealing with pharmacies to be a bit of a hassle, but Capsule has completely changed that for me! They managed to transfer all my previous prescriptions in a snap - it was like magic! Every single home delivery has been right on time and absolutely flawless. I even had the chance to have a text conversation with a pharmacist, something I've never experienced before. The cost of the service seems to be on par with other pharmacies, but honestly, even if it was a bit more, I'd still choose them. I know startups can be unpredictable, but I'm really rooting for this one to stick around and thrive!
July 28, 2024
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Kimberly N
Simplifying Lead Tracking: User-Friendly and Organised
I have a positive opinion of the Capsule software as it simplifies my life by solving a problem. I value its simplicity and its ability to keep my lead tracking process organized. It allows me to set reminders and track everyone I've contacted without any complex features. Accessing all features is easy and it makes my sales and marketing tasks manageable without any unnecessary functions. However, I do have to slightly format a CSV file when I import it for the software to identify all the columns, which is a minor inconvenience. I chose Capsule because it does exactly what I need without overcomplicating things. The vendor responded to my review, expressing their gratitude and offering help with the import process. They asked for more specific details to improve the process and provided an email for further support.
July 23, 2024
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Zane
Top-Notch Contact Management for Freelancers with Capsule
As a freelancer, I've found Capsule's contact management system to be top-notch. It's helped me keep track of my clients and their specific needs
July 13, 2024
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Rachel J
Exploring Capsule: A Convenient Alternative for Long-Term Medication Management
I've found Capsule to be an excellent choice for managing my long-term medications. It's incredibly convenient and efficient, especially for those prescriptions that aren't urgently needed. I've had the opportunity to visit their Atlanta (Peachtree St) location and while there's room for improvement in customer service, I'm confident they'll continue to enhance their customer experience. It's a different vibe from CVS, but it's refreshing to have another option for my pharmaceutical needs. I'm looking forward to seeing how Capsule evolves and improves in the future!
July 7, 2024
