What is Sprinklr?
Pros from reviewers
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Powerful social listening workflow: Sprinklr's social listening workflow is excellent, simplifying the process of monitoring and responding to untagged mentions across various platforms
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Simplified campaign attribution and ROI analysis: Sprinklr has eased worries about strict reporting requirements and multi-channel marketing campaign analytics, simplifying campaign attribution and return on investment analysis
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Comprehensive reporting and social listening: Sprinklr provides comprehensive reporting and social listening across various social media channels, enabling retrieval of posts using specific keywords and efficient response to customer inquiries.
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Consolidation of social media accounts: Sprinklr has the ability to consolidate all a company's social media accounts in one location, making management of these accounts easier
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Exceptional customer service: Despite some limitations, Sprinklr's customer service is quick to respond and helpful in resolving any problems, with outstanding response times
Cons from reviewers
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Poor customer support: Some users have reported that the customer support team is not always helpful, particularly when it comes to resolving complex issues or providing education on the software's features.
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Complex user interface: Sprinklr's user interface can be quite complicated, making it difficult for new users to navigate and use the software effectively
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Limited content formats: The software does not support certain content formats, such as Instagram story videos and polls, which can limit the type of content that can be shared
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Inconsistent analytics: There have been reports of delayed updates on post tags and discrepancies between the figures in the reports and the actual channel analytics
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High cost: Sprinklr can be quite expensive, especially for large brands that need to run numerous listening queries, making it less accessible for smaller teams or businesses
Main features
Starting Price
Free Plan
Content marketing
Advertising
Customer care
Social media management
Customer insights
Starting Price
N/A
Free Plan
No
Content marketing
Advertising
Customer care
Social media management
Customer insights
How Sprinklr compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Sprinklr best for according to our reviewers?
Social Media Managers: Professionals who manage multiple social media accounts and campaigns across various platforms. Sprinklr simplifies the process of monitoring and responding to untagged mentions, and provides powerful post tagging, reporting, and social listening functions
Marketing Teams: Teams that require strict reporting requirements and multi-channel marketing campaign analytics. Sprinklr simplifies campaign attribution and return on investment analysis, and provides a broad array of reporting options
Communication Departments: Departments that use social media and marketing management tools to disseminate pertinent information to other divisions. Sprinklr automates daily, weekly, and monthly routines, but may not support some features like Instagram story videos
Customer Service Teams: Teams that need to respond to customer inquiries and concerns efficiently. Sprinklr consolidates real-time comments, messages, and posts from various social media channels into one dashboard, but may sometimes fail to fetch comments or provide accurate report figures
Community Managers: Professionals who need to monitor and respond to untagged mentions across platforms. Sprinklr provides in-depth and actionable social listening, but mastering the user experience can be challenging and time-consuming.
Sprinklr Reviews
4.4
Sprinklr rating
3.9
Ease of use
4.0
Customer service
4.4
Value for money
4.0
Likelihood to recommend
4.2
Features
17 Sprinklr Reviews
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Quilla
Excellent Software, Disappointing Customer Service
I use Sprinklr to collect real-time comments, messages, and posts from various social media channels into one dashboard, which helps me respond to customer inquiries and concerns more efficiently. It also provides comprehensive reporting and social listening across these channels, enabling me to retrieve posts using specific keywords. However, Sprinklr has its flaws. Sometimes it fails to fetch comments or the figures in the reports don't match the actual channel analytics. My biggest issue with Sprinklr is their support. If a problem requires extensive troubleshooting, the support team tends to avoid it and push back.
May 19, 2024
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Carolyn
Not a Fan of Sprinklr
I don't frequently use Sprinklr software, but when I do, I struggle to use it correctly. It's quite complicated and lacks the tools I require. However, I do appreciate its ability to consolidate all my company's social media accounts in one location. I primarily use it for Twitter, but its search tool is subpar. Additionally, I can't post certain content formats, like polls, which complicates my job. I didn't choose Sprinklr personally, but rather because it's the software my company decided to use.
May 12, 2024
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Eugene Smith
Sprinklr's Analytics and Customer Service: A Winning Combination
Sprinklr's analytics capabilities have provided us with invaluable insights into our audience engagement, helping us to refine our marketing strategies. The customer service has been excellent, with quick responses and helpful guidance
May 7, 2024
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Eugene
Streamlining Processes and Improving Efficiency with Comprehensive Features
its comprehensive features have allowed us to streamline our processes and improve efficiency. The ability to schedule posts across multiple platforms has been a game changer
April 27, 2024
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Georgina M
An Exceptional and Potent Asset: Sprinklr
I find Sprinklr's Social Listening workflow to be excellent as it simplifies the process of monitoring and responding to untagged mentions across various platforms. Its post tagging, reporting, and social listening functions are extremely powerful. Although it may initially take some time to navigate the tool, once familiar, the benefits and usability of the software are outstanding.
April 20, 2024
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Scott
Optimizing Your Marketing Strategy with Sprinklr
As a user, I've found that Sprinklr has eased my initial worries about strict reporting requirements and multi-channel marketing campaign analytics. It has simplified campaign attribution and return on investment analysis for my team and me. We mainly use Sprinklr for social media and marketing management in our communications department, but also to disseminate pertinent information to other divisions. It provides a broad array of reporting options and has automated our daily, weekly, and monthly routines. Their customer service is quick to respond and helpful in resolving any problems. However, the platform's APIs do not support some features like Instagram story videos, which might necessitate us to use native apps instead. Also, Sprinklr can be costly for a large brand that needs to run numerous listening queries.
April 14, 2024
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Isabella A
Sprinklr: Exceptional Social Media Management Tool
I've found Sprinklr to be an exceptional tool for managing our company's social media presence
April 13, 2024
