What is Simpro?
Pros from reviewers
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Streamlined business operations: SimPRO has been praised for its ability to streamline business operations, making it easier to manage and propel businesses forward
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User-friendly interface: The system is easy to navigate and user-friendly, making it accessible for all users regardless of their technical skills
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Robust integration capabilities: SimPRO's open API allows for seamless integration with other software like Xero, Ground Plan, and Allsaved Mobile, enhancing its functionality and versatility
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Responsive customer service: SimPRO has a responsive customer service team that values customer feedback and is always available to assist users.
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Effective job cost management: SimPRO excels in tracking job costs, a vital feature for many businesses, allowing for effective management of material and labor costs
Cons from reviewers
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Data security concerns: Some users have expressed concerns about data security, particularly the inability to restrict security groups from downloading information, which could potentially expose sensitive business data.
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Costly post-rollout training: Some users have found the training provided by SimPro after the initial rollout to be expensive, which could be a deterrent for smaller businesses or those with tight budgets.
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Scheduling feature needs enhancement: Despite the overall positive feedback, users have noted that the scheduling feature could use some improvements to better streamline business operations.
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Inadequate customer support: Some users have reported disappointing experiences with SimPro's customer support, including difficulty scheduling meetings and feeling that their needs and concerns are not being adequately addressed.
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User interface could be improved: While SimPro offers a range of useful features, some users have suggested that the user interface could be more intuitive to make accessing information easier and more efficient.
Main features
Starting Price
Free Plan
Customizable Interface
Cloud-Based Software
Integration Capabilities
Comprehensive Job Management
Starting Price
N/A
Free Plan
No
Customizable Interface
Cloud-Based Software
Integration Capabilities
Comprehensive Job Management
How Simpro compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Simpro best for according to our reviewers?
Inventory Managers: Those who require robust inventory management features, including tracking of job purchases, labor entries, customer invoices, and payment statuses
Security Companies: Businesses that need to manage their security/fire testing and meet their customers' security requirements
Field Service Contractors: Users who need to manage material and labor costs effectively, track job costs, and create professional quotes quickly
Remote Teams: Companies that benefit from online and remote usability, allowing them to manage their operations from anywhere.
Business Owners: Those who are looking to streamline their business operations and propel their business forward
Simpro Reviews
4.3
Simpro rating
4.0
Ease of use
4.0
Customer service
4.0
Value for money
4.2
Likelihood to recommend
4.0
Features
21 Simpro Reviews
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Ann R
SimPRO's Reporting Feature: Empowering Informed Business Decisions
The reporting feature in simPRO is excellent. It provides me with detailed insights into my business operations, helping me make informed decisions
August 27, 2024
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Sharon
Exploring the Efficiency and Reliability of simPRO: A User's Perspective
Absolutely! Here's my take: I've been using simPRO for a while now and I must say, it's been quite an adventure! The software is packed with features that are designed to streamline my business operations. It's like having a personal assistant that never sleeps! At first, I found the interface a bit complex, but I quickly realized that it's because simPRO is so comprehensive. It's like a Swiss Army knife for business management! Once I got the hang of it, I was navigating through the system like a pro. I also appreciate the constant updates. It shows that the team behind simPRO is committed to improving and evolving. They're not just resting on their laurels, they're actively working to make their product better. The customer service is also commendable. They're always ready to help and guide me through any issues I encounter. It's like having a safety net, knowing that there's a team of experts ready to assist me whenever I need it. Overall, simPRO is a robust and reliable software that has become an integral part of my business. It's not just a tool, it's a partner that helps me manage my operations more efficiently. I'm excited to see how it will continue to evolve and improve in the future.
August 20, 2024
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Lauren Smith
Seamless Integration: simPRO Enhances Software Efficiency
The integration capabilities of simPRO are impressive. It seamlessly integrates with my existing software systems, enhancing their functionality and efficiency
August 11, 2024
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Esme S
Efficient Service Management for HVAC Technicians
As a HVAC technician, the service management feature has been extremely helpful. It enables me to schedule and track services efficiently, ensuring that no job falls through the cracks
August 3, 2024
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Kassia
simPRO Mobile App: Empowering Business Management on the Go
The mobile app of simPRO is fantastic. It allows me to manage my business on the go, making it easier for me to stay on top of things even when I'm not in the office
July 30, 2024
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Pamela N
Right from the Start!
As one of the first Canadian users of simPRO, before they established their US presence, I found them to be incredibly accommodating. Despite the time difference, they went above and beyond to ensure our implementation went smoothly, even coming in to work early to catch us at the end of our day. Once we went live, they were very responsive to our change requests. simPRO Enterprise is functional and constantly improving. It's quick to load and easy to navigate. The level of customer service and attention to user requests during our setup and subsequent upgrades was impressive. There is a learning curve, but with a competent implementation team, it's manageable. We switched to simPRO because of its online and remote usability, which was a significant advantage for our company. QuickBooks Online just wasn't there yet. In response to my review, simPRO thanked me and reminded me to reach out to their Customer Support team or visit their Help Guide if I ever need additional help.
July 20, 2024
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Sable M
Boosting Profitability: The Job Costing Feature's Impact on Plumbing Business
As a plumber, the job costing feature has been particularly beneficial. It allows me to accurately estimate costs and ensure profitability for each job
July 16, 2024
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Kyle J
Excellent SMB Solution with Simpro
I find Simpro to be quite good. The support improved when it transitioned from Australia to local US support. However, things have regressed since the representative left, and the support isn't the same. I believe this is largely due to the representative's extensive experience with implementations. The software is easy to use, functional, and easy to scale up and down. However, I dislike that I can't remove the ability for security groups to download whatever is on the screen, which poses a significant data security issue. I should be able to limit employees' ability to download a CSV file from any screen, which could potentially expose my pipeline, customer list, etc. to anyone. This lack of control makes the product almost unusable due to our own customers' security requirements. I chose Simpro because the fire testing portion of the product seemed to be the best we looked at. We switched from Dice Matrix's integrated service platform because it didn't offer full end-to-end functionality for our security/fire.
July 9, 2024
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Danielle E
Improved Customer Service with simPRO's Management Feature
The customer management feature of simPRO has greatly improved my ability to provide high-quality service. It allows me to keep track of customer preferences and history, enabling me to offer personalized solutions
July 2, 2024
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Elora M
Complete Solution with SimPRO
Implementing simPRO has been a key contributor to our growth over the past five years. It has given us insight into job costing throughout projects, enabling us to identify and tackle issues earlier. The software allows us to track a project from start to finish, including all job purchases, labor entries, customer invoices, and payment statuses. This has freed up management to focus on strategic growth initiatives. I value the ability to track a job/project through the entire process, from lead generation to final invoice. The inventory management features are a significant upgrade over our previous methods. However, the user interface could be improved to make accessing information more intuitive. I chose Simpro because it was developed by someone with contractor experience, which I believed would more effectively address our specific challenges. We switched to Simpro from CW because CW was not effective at managing our materials inventory.
June 24, 2024
