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Cin7 (ex. Orderhive) Reviews
4.3 (29 reviews)

Orderhive is a robust SaaS platform designed for entrepreneurs to streamline and automate their order, inventory, and shipping management processes. It offers an affordable solution that saves time, reduces errors, and enhances efficiency. By leveraging Orderhive, businesses can focus on growth while maintaining low costs. The software is a valuable tool for simplifying complex business operations.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Cin7 (ex. Orderhive)?
  • 04How Cin7 (ex. Orderhive) compare to similar software?
  • 05Who is Cin7 (ex. Orderhive) best for according to our reviewers?
  • 06Cin7 (ex. Orderhive) Reviews

What is Cin7 (ex. Orderhive)?

Orderhive is a robust, user-friendly order management software designed to streamline e-commerce business operations. It offers efficient handling of order processing, inventory management, shipping, and more. The software allows integration of various sales channels and marketplaces like Amazon, eBay, and Shopify into one platform for synchronized order management. It also enables automation of workflows, real-time order tracking, report generation, and easy management of multiple warehouses. Orderhive helps businesses scale, reduce order fulfillment errors, and improve customer satisfaction.

Pros from reviewers

  • Comprehensive inventory management: Cin7 provides a robust inventory management solution that allows users to monitor orders, manage e-Commerce listings, oversee order fulfillment and shipping, and adjust product pricing from a single platform

  • Inventory synchronization across all marketplaces: Cin7 allows for seamless inventory synchronization across various marketplaces, enabling users to track the exact number of products sold and create more accurate purchase orders

  • Outstanding customer support: Cin7's customer support is highly responsive and accessible via multiple channels, including phone and Skype. They offer timely assistance and patiently address all user queries

  • Excellent third-party integration: Cin7 integrates well with major marketplaces and other systems, making it a versatile tool for businesses. It also offers limitless integrations and useful automations

  • Cost-effective solution: Compared to competitors like Skubana, Zentail, SolidCommerce, and Sellbrite, Cin7 offers great value. It provides a range of features and capabilities at a more affordable price.

Cons from reviewers

  • Bugs and technical issues: Some users have reported encountering bugs and technical issues, including problems with inventory accuracy and SKU synchronization. These issues have sometimes persisted for extended periods without resolution.

  • Latency issues: There have been instances of latency due to traffic, which can slow down the workflow

  • Inconsistent customer support: While some users have praised Cin7's customer support, others have reported a lack of responsiveness and assistance, particularly when dealing with significant software issues

  • Limited customization: While Cin7 offers a range of features, it can take some time to learn how to customize the software's capabilities to suit specific business needs

  • No barcode scanning option: Cin7 lacks a barcode scanning feature for picking and shipping, which can be a crucial tool for some businesses

Main features

Starting Price

N/A

Free Plan

No

Multi-channel sales integration

Order management

Real-time inventory tracking

Reporting and analytics

EDI capabilities

Who is Cin7 (ex. Orderhive) best for according to our reviewers?

  • Users of Multiple Platforms: Cin7 is beneficial for users who operate on multiple platforms like Etsy and Shopify, acting as a central hub for reports and product ordering. However, they should be aware that the software may not sync SKUs and the customer service response time can be slow.

  • Manufacturers and Dealers: Cin7 allows these users to export data and create new orders, making it beneficial for manufacturers working with dealers. It also offers competitive pricing compared to other software like Skubana, Zentail, and SolidCommerce

  • Small to Mid-level Businesses: Cin7 is an excellent solution for these businesses, offering features like order synchronization, purchase order management, inventory management, and order fulfillment. It also provides excellent support and ease of use

  • Online Marketplace Sellers: These users benefit from Cin7's ability to synchronize inventory across various marketplaces like eBay and Amazon, helping them achieve higher rankings and enhance customer service

  • E-commerce Businesses: These users can manage a significant portion of their business with Cin7, including inventory management, logistics, and operations. However, they should be cautious when considering the Plus/Enterprise solution and demand a detailed scope of work

    • Cin7 (ex. Orderhive) Reviews

    4.3

    Cin7 (ex. Orderhive) rating

    4.5

    Ease of use

    4.5

    Customer service

    4.5

    Value for money

    4.4

    Likelihood to recommend

    4.2

    Features

    29 Cin7 (ex. Orderhive) Reviews

    4.3 (29 reviews)
    Leave a review

    • Doris Jones

      Exploring the Potential of Cin7: A User's Perspective

      I made the switch to Cin7 about six months ago and it's been an interesting journey. This platform is unique and has a lot of potential. It feels like it was designed with the intention of showcasing test products and orders, which is a great concept for businesses just starting out. There are numerous features that are listed, which if fully functional, could revolutionize the way businesses operate. For instance, the 2-way sync with Shopify or Amazon is a promising feature. Although it's not perfect yet, with orders shipped from Shopify not automatically syncing on the platform, I believe with a bit more development, this could be a game-changer. The tech team is responsive and always ready to tackle issues. They are committed to improving the platform and are constantly working on fixes. While there may be some hiccups in the testing process, their dedication to making the platform better is commendable. The customer service team is also quite unique. They offer both chat-based support and representatives on Slack. While they may not always be immediately available, they do get back to you, and it's refreshing to see a company trying different avenues of communication. All in all, Cin7 is a platform with a lot of potential. It's not perfect, but with a dedicated team behind it, I'm excited to see how it will evolve and improve in the future.

      October 22, 2024

    • Victoria J

      An Evolving Journey with Cin7: Challenges, Improvements, and Future Prospects

      I've had quite an interesting journey with Cin7 software and their customer service. The platform has always had its unique quirks, but their support team was always there to lend a hand. In March 223, we faced some challenges with the software's inventory management, which led to some exciting opportunities to improve our own stock management processes. Despite the hiccups, we kept the communication lines open with their support team, sending numerous emails. They then decided to sunset the platform in March 224, which was a strategic move that coincided with the annual subscriptions that were signed up in March 223. This was when we started to see some real changes in their platform. While they have decided not to refund subscriptions, it's clear that they are investing their resources into improving their platform and customer service. They are now part of the Cin7 family, which is known for its robust and reliable products. I'm genuinely excited to see how they evolve and improve their services. I would encourage everyone to keep an open mind and give Cin7 products a try. They are a company that is constantly learning and growing, and I believe they will continue to strive for excellence. It's quite an adventure being part of their journey!

      October 15, 2024

    • Jerry R

      Cin7: Generally Satisfying with Room for Improvement

      This software enables me to synchronize three WooCommerce sites and ShipStation, acting as a central hub for reports and product ordering. Although there were some hiccups during the recent transition, things are getting better. I value the customization options, such as colors, templates, and email responses. The chat response time was fast until the upgrade from version 1.0 to 2.0, but I'm hopeful it will improve as they adjust to the transition. They typically resolve my problems within a few days. There are still some bugs and I frequently have to clear my cache, but it's manageable. Initially, version 2.0 was a letdown compared to 1.0, but it's improving now. I wish there were more tutorials, but I've ended up making my own.

      October 8, 2024

    • Jacob Davis

      Cin7: Revolutionizing Order Fulfillment Efficiency

      Lastly, I must mention the positive impact Cin7 has had on our order fulfillment process. It's more efficient and accurate now, thanks to this software.

      October 1, 2024

    • George J

      Outstanding and User-Friendly App with Minor Sync Issues

      I think the Cin7 app is excellent and extremely useful. I like nearly all of its features and find it very user-friendly. However, I occasionally have problems with the instant product sync command not responding.

      September 21, 2024

    • Danielle J

      Customer Service/Support Excellence

      I've been using Cin7 for some time and am very satisfied with their support team, particularly Kunal, Sanyam, and Paramesthwaran. They're always helpful, respond promptly, and if they can't answer a question, they connect me with the right team. Their customer service is excellent. I rate it 1/1.

      September 16, 2024

    • Brian G

      New to the Cin7 Family but

      As a newcomer to the Cin7 family, I am extremely impressed. Initially, I felt overwhelmed by the interface and had some questions, which I'm sure were in the help documents. However, the chat support was incredibly helpful and patient, guiding me to the answers for all three of my beginner questions.

      September 10, 2024

    • Neo M

      Tailoring Cin7: Customization Options that Impress

      I appreciate the customization options in Cin7. It allows us to tailor the software to our specific needs

      August 31, 2024

    • Christine Garcia

      Cin7 Triumphs Where Fishbowl Fails: Simply Top-Notch!

      I find Cin7 user-friendly with excellent customer service and high-quality services. It provides limitless integrations and its automations are extremely useful once familiarized. A particular individual, whose name has been redacted for privacy, has been outstanding in assisting me. I transitioned to Cin7 due to the poor service and support from Fishbowl.

      August 25, 2024

    • Jeremy Johnson

      Quality Software Solution

      The support for Cin7 has been incredibly helpful and quick to respond. The software was simple to install and integrate with our existing system. Its inventory management feature has been especially beneficial for us and we intend to use it for fulfillment from next month. However, it doesn't have a bar code scanning option for picking and shipping. We transitioned to Cin7 as our company was expanding and we required a more advanced, yet user-friendly software.

      August 19, 2024

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