What is Cin7 (ex. Orderhive)?
Pros from reviewers
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Comprehensive inventory management: Cin7 provides a robust inventory management solution that allows users to monitor orders, manage e-Commerce listings, oversee order fulfillment and shipping, and adjust product pricing from a single platform
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Inventory synchronization across all marketplaces: Cin7 allows for seamless inventory synchronization across various marketplaces, enabling users to track the exact number of products sold and create more accurate purchase orders
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Outstanding customer support: Cin7's customer support is highly responsive and accessible via multiple channels, including phone and Skype. They offer timely assistance and patiently address all user queries
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Excellent third-party integration: Cin7 integrates well with major marketplaces and other systems, making it a versatile tool for businesses. It also offers limitless integrations and useful automations
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Cost-effective solution: Compared to competitors like Skubana, Zentail, SolidCommerce, and Sellbrite, Cin7 offers great value. It provides a range of features and capabilities at a more affordable price.
Cons from reviewers
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Bugs and technical issues: Some users have reported encountering bugs and technical issues, including problems with inventory accuracy and SKU synchronization. These issues have sometimes persisted for extended periods without resolution.
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Latency issues: There have been instances of latency due to traffic, which can slow down the workflow
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Inconsistent customer support: While some users have praised Cin7's customer support, others have reported a lack of responsiveness and assistance, particularly when dealing with significant software issues
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Limited customization: While Cin7 offers a range of features, it can take some time to learn how to customize the software's capabilities to suit specific business needs
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No barcode scanning option: Cin7 lacks a barcode scanning feature for picking and shipping, which can be a crucial tool for some businesses
Main features
Starting Price
Free Plan
Multi-channel sales integration
Order management
Real-time inventory tracking
Reporting and analytics
EDI capabilities
Starting Price
N/A
Free Plan
No
Multi-channel sales integration
Order management
Real-time inventory tracking
Reporting and analytics
EDI capabilities
How Cin7 (ex. Orderhive) compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Cin7 (ex. Orderhive) best for according to our reviewers?
Users of Multiple Platforms: Cin7 is beneficial for users who operate on multiple platforms like Etsy and Shopify, acting as a central hub for reports and product ordering. However, they should be aware that the software may not sync SKUs and the customer service response time can be slow.
Manufacturers and Dealers: Cin7 allows these users to export data and create new orders, making it beneficial for manufacturers working with dealers. It also offers competitive pricing compared to other software like Skubana, Zentail, and SolidCommerce
Small to Mid-level Businesses: Cin7 is an excellent solution for these businesses, offering features like order synchronization, purchase order management, inventory management, and order fulfillment. It also provides excellent support and ease of use
Online Marketplace Sellers: These users benefit from Cin7's ability to synchronize inventory across various marketplaces like eBay and Amazon, helping them achieve higher rankings and enhance customer service
E-commerce Businesses: These users can manage a significant portion of their business with Cin7, including inventory management, logistics, and operations. However, they should be cautious when considering the Plus/Enterprise solution and demand a detailed scope of work
Cin7 (ex. Orderhive) Reviews
4.3
Cin7 (ex. Orderhive) rating
4.5
Ease of use
4.5
Customer service
4.5
Value for money
4.4
Likelihood to recommend
4.2
Features
29 Cin7 (ex. Orderhive) Reviews
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Dexter M
Cin7: Streamlining Small Business Operations
As a small business owner, Cin7 has been instrumental in streamlining our operations. The automation feature saves us a lot of time and reduces errors
June 1, 2024
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David B
Cin7: An Excellent Inventory and Order Management Tool
I've been using Cin7 for a few months now and I must say, it's an excellent tool for managing inventory and orders
May 27, 2024
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Jean Jones
Experiencing Seamless SKU Syncing with Cin7: A User's Perspective
As an avid user of Etsy and Shopify, I highly recommend giving Cin7 software a try! It's been a unique journey figuring out the SKU syncing, but it's been an interesting learning curve over the past 5 months. Their support team has been consistently involved in the process, showing their dedication to resolving the issue. I've also been impressed with their customer service - they're always there for me, responding every 45 minutes on the online chat. It's been a refreshing experience to have such hands-on assistance!
May 21, 2024
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Jack B
Effortless Setup: Cin7 Gets You Up and Running in No Time
I was pleasantly surprised by the ease of setup with Cin7. We were up and running in no time
May 14, 2024
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Christine Martinez
Empowering User Experience with Cin7 Software
I've been using Cin7 software and I must say, it's a pretty solid platform! Since being acquired by Cin7, there's been a noticeable shift in their customer service approach. It's a unique experience as they encourage self-sufficiency, guiding you to liaise directly with the platforms they integrate with. This can be a great learning curve for those who enjoy a hands-on approach. Their chat feature is always available, and they have a knack for making you feel independent and capable. Their email responses may take a few days, but it's clear they take the time to provide thoughtful, comprehensive replies. It's a refreshing change to feel empowered as a user. I would definitely recommend giving this software a try!
May 4, 2024
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Doris
Proceed with Caution: The Cin7 Experience
Two weeks ago, I contacted our initial sales representative to terminate our project with Cin7. The CEO replied, confirming my suspicion that they had utilized our funds to enhance their own SaaS solution. They are now declining to give us a refund, which is a minor portion of what we've invested in terms of time and wages on this project. Despite their explicit refund policy, it appears to only be applicable when a product is actually delivered. While Cin7's standard SaaS solution might be satisfactory, I would advise anyone considering their "Plus"/"Enterprise" solution to be cautious. If you decide to proceed, demand a personalized, detailed scope of work and progress payments upon the delivery of each feature. Around 18 months ago, I started discussions with Cin7 to manage a significant portion of our ecommerce business. The prospect of a customizable Plus (now Enterprise) solution led me to select them. After six months of due diligence, I comprehended the software's features and what we required to be customized. However, my worries started when...
April 28, 2024
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Silas M
Excellent Software and Customer Service
The software is user-friendly and the customer service is top-notch. They always respond promptly to any queries or issues
April 21, 2024
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Richard S
Exceptional Support and Sleek Interface with Cin7
My experience with Cin7 has been extremely positive and I highly recommend it. The personalized support I received was outstanding and greatly helped me get started on this new platform. I appreciate the simplicity of the app, as I found Skubana, which I used before, to be complex and less visually attractive. Even though the report I needed wasn't initially available, Cin7 went the extra mile to create a custom report for me. I chose Cin7 over Skubana because the latter was too costly and complicated for a business of our size. Cin7 was more affordable than all other options and seemed easier to use right from the beginning.
April 13, 2024
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George
Cin7 Support Review
I have been using Cin7 for 18 months. After extensive research, I chose it as our warehouse solution because it fits our product type. We had a good onboarding process, and our project manager, Heena, went above and beyond to set up the software according to our needs. The ongoing support has been generally good, particularly from Pradeep, our main support contact. He is very knowledgeable and has resolved complex issues for us on multiple occasions. Sometimes, explaining a situation in writing can be challenging, but Pradeep is always ready to jump on a call when an issue needs more clarification than messaging can provide. This is extremely helpful and enhances our experience. However, due to time zone differences, there are times when responses can be delayed. This is usually not a problem, but it can be stressful when the matter is urgent. Everyone in the support team is very helpful and polite, making it a pleasure to work with them.
April 13, 2024
