What is Hotelogix?
Pros from reviewers
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Excellent management dashboard: The management dashboard provides a clear display of occupancy status, ARR, and forecasting with comparisons to the previous year
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Uniform inventory and automatic OTA bookings: The software simplifies work by providing a uniform inventory and automatic OTA bookings, allowing for easy adaptation based on market analysis
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24/7 customer support: Hotelogix provides round-the-clock customer support, always available to assist at any time.
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Cloud-based and accessible from anywhere: Hotelogix is a cloud-based software that can be accessed from any location, providing transparency for all users and enabling hotel operations to be managed even when on the move
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User-friendly reservation system: The reservation system allows for easy mapping of inventory from the PMS and updating in OTA's through a channel manager, requiring only management of rates according to occupancy
Cons from reviewers
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Inconsistent customer service: Despite initially providing excellent support, changes in Hotelogix's team and account managers have led to inconsistencies and a decrease in the quality of customer service
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Slow response time: Particularly on weekends, the support team can take days to resolve issues, which can disrupt hotel operations
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Sudden account blocking: If a payment is missed, Hotelogix may block access to the system without prior warning, leaving staff unable to manage hotel operations
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Inconsistent rates: There have been instances where the breakfast rate is inconsistent, leading to potential losses for the hotel
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Charges for additional services: Hotelogix charges for connecting to TripAdvisor, a service that is typically free with other software.
Main features
Starting Price
Free Plan
Cloud-based system
Integration Capabilities
Full Feature Functionality
Scalability
User-friendly Interface
Starting Price
N/A
Free Plan
No
Cloud-based system
Integration Capabilities
Full Feature Functionality
Scalability
User-friendly Interface
How Hotelogix compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Hotelogix best for according to our reviewers?
Property Owners: The software's integration with Channel Managers and partner agencies makes it easy to input bookings and predict demand, making it suitable for property owners who need to manage multiple properties.
Remote Users: Being a cloud-based software, it can be accessed from anywhere, providing transparency for all users and enabling management of hotel operations even when on the move
Customer Service Teams: The software provides 24/7 support, making it suitable for customer service teams that need to assist users at any time
Hotel Managers: They can benefit from the management dashboard that displays occupancy status, ARR, and forecasting with comparisons to the previous year
Hotel Staff: The software is user-friendly and easy to adapt to, making it suitable for new team members who need to quickly adjust to the system
Hotelogix Reviews
4.3
Hotelogix rating
4.3
Ease of use
4.5
Customer service
4.4
Value for money
4.5
Likelihood to recommend
4.5
Features
26 Hotelogix Reviews
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Elijah
Excellent Training and Support: Hotelogix Team Delivers Responsive Assistance for Quick Software Adoption
The training and support provided by the Hotelogix team have been excellent. They were very responsive and helped us get up to speed with the software quickly.
September 28, 2024
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Cheryl Garcia
Exploring Hotelogix: A User's Perspective on Pros and Cons
I really value the front desk feature of Hotelogix, it's my favorite part. I haven't faced any problems with it so far. I opted for Hotelogix because its system is more precise to use.
September 23, 2024
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Cade G
Effortless Hotel Management with Hotelogix Software
I strongly recommend Hotelogix for its ability to ensure guest satisfaction. Its front desk operations management is extremely user-friendly. The software allows for full customization of invoices and easy automation of all operations, from managing rates to sending confirmations to guests or setting alerts for different hotel departments. The 24/7 customer support is outstanding, with one staff member being particularly supportive. I have not encountered any issues so far and the support team always effectively resolves my queries. I chose Hotelogix for its cloud benefits and easy reporting. I switched to Hotelogix from my previous on-premise software because Hotelogix is cloud-based and always up-to-date.
September 17, 2024
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Blythe D
Overcoming Challenges: My Journey with Hotelogix Property Management Software
I had an interesting journey with Hotelogix, a property management software company based in India. Initially, I was a bit apprehensive about trusting another company, especially one based overseas, after a less than stellar experience with my previous software. However, their persuasive salesperson managed to convince me to give it a shot. I invested 85€ for the first month and eagerly embarked on the onboarding process. During a three-way call, they discovered that my apartments were not in the same location, even though I had provided this information on their forms. This posed a challenge for the channel manager, which was designed to handle only one location under one account. Instead of turning me away, they assured me that they would find a solution, even though they had a no-refund policy. They initially quoted me a price of 18€ for 4 apartments (7 units in total), which was slightly over my budget. However, they were flexible and agreed to lower the price to 1€. Yes, I ended up paying 15€ more per month, but I appreciated their willingness to accommodate my needs. As I started to think about other potential issues, I asked more questions. They were patient and explained that the misunderstanding was due to the information I had provided. After a couple of days of silence, I was pleasantly surprised when a representative called me. This showed me that they were committed to resolving the issue and valued my business. Overall, my experience with Hotelogix was a learning curve. It taught me the importance of clear communication and patience. Despite the initial hiccups, I appreciate their dedication to finding a solution and their willingness to negotiate on the price. I'm looking forward to seeing how our partnership evolves.
September 8, 2024
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Bishop G
Hotelogix: A Top-Tier PMS in the Hospitality Industry
I consider Hotelogix to be excellent. It has simplified operations for management, staff, and guests. The software is user-friendly and consistently reliable, with no downtime. It operates quickly and is cloud-based. The customer support is personalized and seldom required. I have been using it for all my properties for the past 6 years. The vendor responded to my feedback in April 2019, expressing their dedication to improving the lives of hoteliers, staff, and guests, and their enthusiasm about our ongoing partnership.
September 1, 2024
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Sarah R
Hotelogix: A Comprehensive One-Stop Solution for Hotel Management
As a hotel owner, I appreciate the comprehensive nature of Hotelogix. It covers all aspects of hotel management, from reservations to billing, making it a one-stop solution
August 26, 2024
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Kelly Rodriguez
New to Hoteliering, but Tech-Savvy with Hotelogix
As a new hotelier who is computer literate, I was looking for a system that would be easy to use given the many considerations in the hospitality industry. I found Hotelogix to be extremely helpful. It's a cloud-based system that is always available, with strong architecture and reliability. The 24/7 online support is a lifesaver, allowing receptionists to either watch support videos or contact the chatline for solutions. I've been using the system for 2 years and everything has been great. It allows me to form rate packages, block out rooms, and the housekeeping module is excellent. It also provides forward forecasting which is very useful for the kitchen. The only downside is that entering a full coach day after day for tours is time-consuming, but the company is working on a solution. Overall, I find Hotelogix very easy to use and I would highly recommend it.
August 17, 2024
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Kyle Rodriguez
Effortless Navigation with Excellent Support
I find the software extremely easy to learn and understand, making tasks that I used to do manually much simpler and less time-consuming. Everything functions as I anticipated and I have no complaints. The vendor responded positively to my review, emphasizing the simplicity and user-friendliness of their product, which they aim for. They also noted that automating daily tasks with Hotelogix is easy, and they're pleased that I've managed to reduce manual work and save time. They're looking forward to our ongoing relationship.
August 13, 2024
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Megan D
Hotelogix: A Game Changer for Boutique Hotels
I've been using Hotelogix for my boutique hotel and it has been a game changer. The front desk management feature is particularly impressive
August 5, 2024
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Una D
Hotelogix: Simplifying Hotel Management Effortlessly
I appreciate Hotelogix's integration with Channel Managers and partner agencies. I find it easy to input bookings and predict demand. However, I think there's room for improvement in the user-friendliness of the maintenance and housekeeping volumes.
July 30, 2024
