DoneDone is a comprehensive software that merges project management and customer support into one easy-to-use application. It allows teams and customers to centralize all their needs, streamlining communication and task management. With DoneDone, you can track project progress, manage tasks, and handle customer inquiries efficiently. Its simplicity and versatility make it an ideal tool for businesses looking to improve productivity and customer satisfaction.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is DoneDone?
  • 04How DoneDone compare to similar software?
  • 05Who is DoneDone best for according to our reviewers?
  • 06DoneDone Reviews

What is DoneDone?

DoneDone is an all-in-one business tool that centralizes and simplifies processes related to marketing, project management, and customer support. It is adaptable to various needs, helping to accelerate processes and reduce costs. It can be used by product teams to track features and fix bugs, by customer support to manage tickets, by marketing teams for content creation and campaigns, and by HR departments for job postings and talent hires. DoneDone also supports remote work by keeping team members connected and allowing easy tracking of projects and tasks. The platform increases employee efficiency and engagement by reducing time spent on low-value tasks. Companies such as Honda, Discovery Channel, the University of Southern California, and Wieden Kennedy use DoneDone for their daily operations.

Pros from reviewers

  • Advanced task management: The software offers advanced task management features, making it easier to manage tasks and projects effectively

  • Visually pleasing interface: DoneDone's user interface is visually appealing, making it enjoyable to use and enhancing the overall user experience

  • Enhanced communication: DoneDone facilitates easy communication between team members, making it easier to track issues, assign tasks, and update ticket status.

  • Easy integration into workflow: DoneDone can be easily integrated into existing workflows, allowing users to create tasks and manage them efficiently

  • Customization options: The software offers customized tagging and tables for personal Kanban boards, allowing users to tailor the software to their specific needs

Cons from reviewers

  • Difficulty in searching for past projects: Some users have found it challenging to search for past projects in DoneDone. This can make it difficult to reference previous work or track progress over time

  • Limited notification features: While DoneDone is praised for its task management capabilities, some users have expressed a desire for more robust notification features, particularly for overdue tasks or tickets that have not been updated in a while

  • Lack of customer-centric approach: Despite its simple user interface and functional features, DoneDone has been criticized for its lack of a customer-centric approach. Some users have reported poor customer service experiences, including issues with redeeming codes and slow response times

  • Deceptive marketing and billing practices: Some users have reported feeling deceived by DoneDone's marketing and billing practices. This includes issues with promotional pricing, overcharging, and difficulties obtaining refunds.

  • Automatic assignment of incoming issues: In DoneDone, incoming issues are automatically assigned to a specific person. This can be problematic if that person is not available, as there is no feature to claim an incoming issue

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Main features

Starting Price

$5

/ user / month

Free Plan

No

Manage workflows optimally

Deliver responsive customer service

Track tasks efficiently

Track performance with precision

Connect with your teams quickly

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Who is DoneDone best for according to our reviewers?

  • Organizations Seeking Customization: Companies that value customization options to fit their specific projects or organizational needs. DoneDone offers a cost-effective solution with functionality that doesn't require modifying project discussions to suit a standard project management tool

  • Dissatisfied Customers: Individuals who have had negative experiences with DoneDone due to perceived deceptive marketing tactics, poor customer service, and communication. These users may find DoneDone unsuitable due to their experiences.

  • ADHD Patients: Individuals with untreated, chronic ADHD who need a tool to manage their condition. DoneDone's service, despite some negative reviews, has been found to be helpful, responsive, and empathetic

  • Task Management Enthusiasts: Individuals who value visually appealing interfaces and advanced task management features. DoneDone's easy integration into workflows, customized tagging, and personal Kanban boards make it a suitable choice

  • SaaS Product Teams: Teams that need to track issues in their SaaS products. DoneDone's user-friendly interface makes it easy to create, assign, and update tickets, making it ideal for internal bug fixing processes

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    DoneDone Reviews

    4.4

    DoneDone rating

    4.6

    Ease of use

    4.4

    Customer service

    4.5

    Value for money

    4.2

    Likelihood to recommend

    4.2

    Features

    20 DoneDone Reviews

    4.4 (20 reviews)
    Leave a review
    • Nicholas

      DoneDone: A Standout Choice for Project Management

      As someone who's used many project management tools in the past, I can confidently say that DoneDone is one of the best. Its combination of powerful features, ease of use, and excellent support make it a standout choice.

      August 18, 2024

    • Faye

      DoneDone: Affordable and Valuable Solution for Business Owners

      As a business owner, I've found DoneDone's pricing to be very reasonable. The value it provides in terms of improved productivity and efficiency far outweighs the cost

      August 13, 2024

    • Rachel F

      DoneDone: Empowering Remote Workers with Seamless Collaboration

      As a remote worker, DoneDone's cloud-based platform has been a game changer. I can access my projects from anywhere, making it easier for me to stay connected with my team

      August 5, 2024

    • Ethan N

      DoneDone's Reporting Features for Effective Team Management

      As a team leader, I appreciate DoneDone's comprehensive reporting features. Being able to see at a glance the status of all tasks and bugs helps me keep my team on track

      July 29, 2024

    • Victoria

      DoneDone: A QA Tester's Dream Interface

      As a QA tester, DoneDone's clear and organized interface has made it easy for me to report issues and track their resolution. The ability to attach screenshots and files directly to issues is particularly useful

      July 20, 2024

    • Henry R

      Experiencing Exceptional Online Healthcare with DoneDone

      I absolutely love using DoneDone! My clinician was incredibly empathetic and supportive, making me feel at ease and completely normal. She was prompt and efficient in addressing my needs, and showed immense patience as we worked together to find the right dosage for my symptoms. Unlike my experiences with in-person doctors and mental health providers, there was no evasion or ambiguity. Even though our sessions were conducted over Zoom, I felt genuinely cared for and supported. I wholeheartedly endorse this company, if it's within your budget. It's a game-changer!

      July 14, 2024

    • Sara N

      DoneDone: Simplifying Bug Tracking with Git Integration

      As a developer, DoneDone has made bug tracking a breeze. Its integration with Git has allowed me to link commits directly to issues, making it easier to track changes and fixes

      July 7, 2024

    • Vincent C

      Boosting Productivity with Intuitive Task Management

      its intuitive interface and robust features have significantly improved our team's productivity. The ability to assign tasks, set priorities, and track progress in real time has streamlined our workflow

      July 1, 2024

    • Diane Martinez

      Perfect Score: 1/1 for DoneDone Software!

      Amazing. A true lifesaver. I've struggled with ADD all my life, but never really addressed it. I was initially skeptical, but after hearing positive feedback from a colleague, I decided to give it a shot. Now, I can't imagine how I managed before. The past three years have been outstanding. The layout and format can be a bit awkward, but as a service, it's phenomenal. I rate it 1/1 and highly recommend it.

      June 23, 2024

    • Carl Miller

      Ideal Solution for Our Help Desk Needs

      DoneDone has worked flawlessly for our organization and we've even upgraded to DoneDone 2, which we believe will enhance our client service. It's easy to use and was perfect for Public Issues, which we used for our HelpDesk communications. However, an incoming issue can't be "claimed", it's automatically assigned to a specific person who may not be available. We chose DoneDone as it was more affordable for our needs.

      June 17, 2024

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