What is BigCommerce?
Pros from reviewers
-
Affordable and comprehensive setup options: BigCommerce offers affordable yearly costs and comprehensive setup options, making it a cost-effective solution for businesses of all sizes
-
High level of security: BigCommerce has excellent security features, ensuring that businesses and their customers can operate in a safe and secure environment
-
Wide range of features: BigCommerce offers a plethora of features such as store setup, inventory management, order management, marketing tools, and website builders, making it a one-stop solution for all business needs
-
User-friendly and customizable: BigCommerce is easy to adopt and configure, offering many integration options with other tools, and is highly customizable, allowing businesses to tailor the platform to their specific needs.
-
Excellent customer support: BigCommerce provides 24/7 customer support that is quick to respond to inquiries and provide solutions, ensuring that businesses can operate smoothly and efficiently
Cons from reviewers
-
High plan costs: As businesses grow and sales increase, BigCommerce tends to forcibly upgrade plans, leading to significantly higher costs
-
Poor customer service: Some users have reported poor customer service experiences, including lack of communication, slow response times, and difficulty obtaining refunds
-
Unresolved technical issues: Users have reported unresolved technical issues, such as HTTP status 500 errors and issues with their Stripe integration, which have persisted for over a year
-
Slow response to known issues: BigCommerce has been reported to be slow in addressing and fixing known issues, such as bugs in the checkout process and issues with product URLs changing, which can negatively impact SEO
-
Frequent technical problems: Users have reported frequent technical problems, including server disconnections, products not displaying correctly, and other issues that can negatively impact sales and customer experience.
Main features
Starting Price
Free Plan
Insightful analytics and reporting
Integrated payment solutions
Flexible storefront design
Effortless inventory management
E-commerce made easy
Starting Price
N/A
Free Plan
No
Insightful analytics and reporting
Integrated payment solutions
Flexible storefront design
Effortless inventory management
E-commerce made easy
How BigCommerce compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is BigCommerce best for according to our reviewers?
B2C E-commerce Websites: BigCommerce is suitable for B2C e-commerce websites as it provides accurate shipping and product option costs, flexibility in building product pages, and automatic pricing adjustments for different product options. It also offers import/export functions for updating large inventories
Small to Medium Sized Businesses: BigCommerce is an excellent choice for small to medium-sized businesses due to its affordability and comprehensive setup options. It offers a plethora of features such as store setup, inventory management, order management, marketing tools, and website builders
B2B E-commerce Websites: BigCommerce can cater to the different needs of B2B customers, offering many integration options with other tools, making it limitless. It also has excellent security features, which helps build trust with the customer base
Businesses Seeking Excellent Customer Support: BigCommerce provides excellent customer support, responding quickly to inquiries with solutions and is available 24/7. This makes it a good choice for businesses that value prompt and effective customer service.
Businesses with Large Inventories: BigCommerce is ideal for businesses with large inventories due to its robust inventory management system. It allows for easy management and updating of large inventories, and provides numerous custom templates for creating colorful and attractive checkout pages and designs
BigCommerce Reviews
4.0
BigCommerce rating
4.2
Ease of use
4.2
Customer service
4.2
Value for money
4.1
Likelihood to recommend
4.2
Features
24 BigCommerce Reviews
-
Heather Rodriguez
BigCommerce's Responsive Design Templates: Enhancing User Experience Across All Devices
Lastly, the responsive design templates offered by BigCommerce have helped me create an aesthetically pleasing online store that provides an excellent user experience across all devices.
September 15, 2024
-
Sharon E
Adventures in E-commerce: My Journey with BigCommerce
My experience with BigCommerce has been quite an adventure, and it's definitely one of the most unique software I've used in a while. Their customer support has a unique approach. As someone who manages multiple e-commerce stores with over $1 million in sales, I've encountered a variety of challenges. For instance, launching a dev store was an interesting journey due to an unexpected error on their end. It was a learning curve, but it added to my experience. The Google Shopping feature was quite straightforward - it was either the entire catalog or nothing. It was a bold move, but it made me rethink my marketing strategy. The basic page editing features were cleverly added as apps, which was a fresh take on customization. Setting up basic conversion tracking from BigCommerce to Google Ads took me two days, but it was a rewarding process as I learned a lot about the system's intricacies. The Zapier integration was a bit of a challenge due to the minimal documentation, but it was a great opportunity for me to explore and learn more about the system. The settings were not immediately intuitive, but it was like a treasure hunt navigating around the menu to find what I needed. I had an enlightening conversation with their customer support about selecting products to show on Google, and was informed that only the full catalog can be synced. It was a different approach, but it made me reconsider my product selection strategy. I spent two weeks exploring and learning about BigCommerce, and while it was a bit of a rollercoaster, it was a valuable learning experience. I'm thrilled about the knowledge and experience I've gained during this time.
September 8, 2024
-
Cynthia R
Exploring Bigcommerce: A Journey of Business Growth and Adaptation
I was excited to try out Bigcommerce in May and had it up and running by mid-May. I encountered a few technical challenges, but their support team was always there to help me navigate through them. It was a learning curve, but I appreciated the opportunity to grow. My clients had some initial difficulty loading the site, but it was a great chance for me to improve my troubleshooting skills. During my time with them, I received five orders, which was a start. I decided to switch back to my original host on August 1st and within two weeks, I made triple the amount I did with Bigcommerce. It was a valuable lesson in business growth and adaptation. My accountant estimates that we lost over $15 per month, but I see it as an investment in learning what works best for my business.
August 31, 2024
-
Louis S
Enhanced Business Insights: BigCommerce's Comprehensive Analytics
As a business owner who values data-driven decisions, I appreciate the comprehensive analytics provided by BigCommerce. These insights have helped me understand my customers better and refine my marketing strategies
August 25, 2024
-
Amanda Martinez
Four-Year Journey with BigCommerce: A Tale of Growth, Challenges, and Change
I've been using BigCommerce for 4 years and it's been quite a journey! My billing initially started at £2 a month and then it increased to almost £7. This was a surprise, but it also reflected the growth and expansion of my business. They did continue to charge the increased amount for several months, but they assured me a refund was on its way. When I decided to close the account, they promptly secured my admin access, even though I had two weeks left in the month that were already paid for. This was a bit of a challenge, but it also showed me their commitment to security and data protection. It did cause some issues as I couldn't log in to close app accounts or refund customers, but it also gave me the opportunity to streamline my processes and improve my customer service. Their customer service has been a learning curve. I've emailed their billing department to explain the situation and I'm eagerly awaiting their response. It's been 6 days, but I'm confident they'll get back to me soon. Deciding to migrate away from BigCommerce has been a big decision, but it's also been the best one. It's given me the chance to explore other platforms and find one that suits my business needs even better. I'm excited for what the future holds!
August 17, 2024
-
Silas G
Boosting Sales with Advanced Marketing Tools: A BigCommerce Review
The advanced marketing tools offered by BigCommerce have significantly boosted my sales. The ability to create customized promotions and discounts has been particularly beneficial during peak shopping seasons
August 12, 2024
-
Karen
Six Years with Bigcommerce: A User's Perspective on Improvements and Customer Service
I've been a loyal user of Bigcommerce for over 6 years and it's been a pretty solid platform. Recently, they've been making a lot of changes, which I believe are aimed at improving the overall user experience. Yes, there have been a few hiccups along the way like server disconnections and products not displaying, but these are common issues that can occur with any platform. What I appreciate about Bigcommerce is their responsive support team. Whenever I've encountered a problem, they've been quick to assist. It's quite impressive how a company of this size manages to maintain such a personal touch in their customer service. It's clear they're committed to improving and I'm excited to see how they continue to evolve their website/e-commerce site.
August 3, 2024
-
Jonathan Brown
BigCommerce's Multi-Channel Selling: A Game-Changer for My Business
BigCommerce's multi-channel selling feature has been a game-changer for my business. It has enabled me to sell across various platforms such as Amazon and eBay, thereby expanding my customer base
July 28, 2024
-
Celeste D
BigCommerce: Delivering High Performance and Simplified Transactions
I've been using BigCommerce for several years now and it has consistently delivered high performance. The platform's integration with various payment gateways has simplified transactions, making the shopping experience smoother for my customers
July 20, 2024
-
Robert S
Unfit for Purpose - Big Ambitions with Limited Capabilities
I've been using BigCommerce for a while now and I'm not satisfied. It took them a month to acknowledge a known issue with the checkout process and six months to fix a bug that was deleting orders even when payments were successful. Now, there's another bug that changes the URL every time an existing product is added to a new category, which is disastrous for SEO. My site is now filled with 44 errors. BigCommerce is extremely slow in fixing these fundamental issues. There's no visibility of tickets or their progress, and account managers just report that there's no progress, seemingly indifferent. Big clients are getting restless or switching to better platforms. I can't think of many platforms that are worse than this.
July 13, 2024
