What is Spruce?
Pros from reviewers
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Excellent customer service: Spruce is known for its quick and courteous customer service, providing users with the help they need
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Efficient fax service: The software's fax service is efficient and provides feedback, making it a reliable tool for users.
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HIPAA compliance: Spruce is praised for its HIPAA compliance, ensuring the privacy and security of patient information
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User-friendly interface: Spruce's interface is user-friendly, making it easy for users to navigate and use the software
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Ease of communication: Users appreciate the straightforward communication with clients and team members, with the ability to easily identify and assign new calls or texts
Cons from reviewers
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Lengthy process of porting a number: The process of porting a number to Spruce can be time-consuming and may cause interruptions
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Requirement of app for HIPAA compliant texting: Patients can only text in a HIPAA compliant way if they have the Spruce app, which may limit communication options
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Inadequate customer support: The customer support service can be disappointing, with only a robot available for assistance and human help being time-consuming to access.
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Limited features on lower tier: Despite its HIPAA compliance and ease of communication, some features are not accessible on the lower tier of Spruce, requiring users to pay more for full access
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Absence of hard copy of sent faxes: Spruce does not provide a hard copy of sent faxes for uploading to a client's chart as proof of receipt, which may cause issues in record-keeping
Main features
Starting Price
Free Plan
Telemedicine Capabilities
Billing and Payment Processing
Unified Communication Platform
Secure Messaging
Planning and Document Sharing
Starting Price
N/A
Free Plan
No
Telemedicine Capabilities
Billing and Payment Processing
Unified Communication Platform
Secure Messaging
Planning and Document Sharing
How Spruce compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Spruce best for according to our reviewers?
Healthcare Providers: These professionals can benefit from Spruce's HIPAA compliance and ease of communication, allowing them to securely communicate with patients
Team Managers: Spruce's features for assigning tasks and tracking completion can help managers coordinate their teams effectively, although the lack of hard copy proof for sent faxes may be a concern
Cleaning Product Users: Spruce's range of cleaning products, including their multi-purpose cleaner and floor detergent, are appreciated for their effectiveness and pleasant, natural scents, although some users have reported issues with delivery delays and additional fees.
Customer Service Teams: Spruce's user-friendly interface and excellent customer service tools make it ideal for teams needing to manage customer interactions and inquiries
Small Business Owners: Despite some difficulties with porting numbers and displaying caller IDs, Spruce's easy-to-use interface and efficient fax service can be beneficial for small businesses
Spruce Reviews
4.3
Spruce rating
3.5
Ease of use
3.0
Customer service
3.0
Value for money
3.6
Likelihood to recommend
3.5
Features
24 Spruce Reviews
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Lauren S
Streamlining Remote Meetings: A Time-Saving Software Review
it has made remote meetings much smoother. The software's ability to automate routine tasks has been a major time-saver
September 17, 2024
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Joshua G
Excellent Eco-Friendly Cleaning Products with Amazing Scent
I purchased The Spray Set from Spruce and I'm extremely satisfied with the effectiveness of the products and their pleasant fragrances, particularly the geranium all-purpose spray. I also appreciate the aesthetic design of the refillable bottles. I plan to buy the laundry sheets next. My only suggestion for Spruce would be to create geranium-scented dryer sheets or laundry spray.
September 10, 2024
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Charles B
Effortless User Experience with Spruce
I value Spruce's feature allowing patients to text or call without signing into their client portal, while maintaining HIPAA compliance. However, I'm let down by its inability to block spam from a fax number.
August 31, 2024
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Frank C
Subpar Communication, Quite Disappointing
I experienced poor and impolite communication with Spruce. They had issues obtaining the product, which resulted in a significant delay for a product I had already paid for.
August 27, 2024
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Henry G
Top-tier Communication Tool on the Market
I value the easy communication with clients and team members that Spruce offers. It's straightforward to identify new calls or texts and assign them to a specific team member. I can also track completed tasks and those needing follow-up. My only concern is the absence of a hard copy of sent faxes for uploading to a client's chart as proof of receipt.
August 19, 2024
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David Rodriguez
Efficient Task Management with User-Friendly Software Integration
its user-friendly interface has made it easy for me to manage my tasks efficiently. The software's ability to integrate with other platforms has significantly improved my workflow
August 11, 2024
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Vincent F
Robot Assistance Only, No Human Support
I wanted to continue using Spruce, but I couldn't because it didn't display the caller's ID for my main company numbers. I attempted to port out the numbers I had brought in, but there was no human assistance available, leaving my company numbers stuck with the automated system. I found starting to use Spruce easy and liked its interface. The fax service was efficient and provided feedback. However, to use the phone feature, I needed a cellphone as there was no softphone for laptop/desktop for direct calls. Instead, I had to dial through an intermediary number. The caller's ID wasn't displayed, it showed my own Spruce number instead. The support service was disappointing, with only a robot that didn't provide adequate help. I did manage to chat with a human when I first inquired about the service, but it was time-consuming and I had to deal with the robot first. I chose Spruce because it seemed to be preferred by Health Services Providers.
August 6, 2024
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Edward
A bit let down by the weak scent.
I'm a bit disappointed as the scent is weak. It's almost like cleaning with water, although the bottles are attractive.
July 29, 2024
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John J
Streamlining Communication with Spruce
I have found Spruce to be an excellent tool for streamlining my communication processes
July 20, 2024
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Kelly Miller
Great Product, but the
I find the product to be very good, however, the additional postage and customs fee make it quite expensive. It also took a long time to arrive.
July 14, 2024
