Pros from reviewers
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Enhanced productivity: The software's automation of texts, emails, and voicemails, as well as its dialer feature, significantly boost efficiency and productivity, enabling users to make hundreds of calls daily
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Real-time lead updates: Ricochet360 updates leads in real time, ensuring that users always have the most current information at their fingertips
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Efficient lead management: Ricochet360's auto-dialer feature and pre-built pipeline for new producers streamline the process of managing and following up on leads, saving time and ensuring no prospects fall through the cracks
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Robust CRM and Call Center functionality: The software offers comprehensive CRM capabilities and call center functionality, making it a one-stop solution for managing customer relationships and calls
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Customizable to fit specific needs: Despite requiring extensive setup, Ricochet360's flexibility and power allow for high levels of customization to fit the specific needs of each user or agency.
Cons from reviewers
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Outdated interface: Some users have found the interface to be outdated and somewhat cumbersome, which can affect the user experience and efficiency
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Limited customization options: Unless you're willing to pay a consultation fee, the customization options for Ricochet360 are limited, which can be a hindrance for businesses with specific needs
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System complexity: Making changes to the system can be complex, which can be challenging for users who are not tech-savvy
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High cost: Ricochet360 is considered somewhat pricey, which can be a barrier for smaller businesses or those with a limited budget
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Extensive setup required: Due to its flexibility and power, the software requires extensive setup, which can be time-consuming and may require additional technical expertise.
Main features
Starting Price
Free Plan
Lead Management
Analytics and Reports
Numbering System
CRM Integration
User-friendly Interface
Starting Price
N/A
Free Plan
No
Lead Management
Analytics and Reports
Numbering System
CRM Integration
User-friendly Interface
What is Ricochet360?
How Ricochet360 compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Ricochet360 best for according to our reviewers?
Call Center Operators: The software is beneficial for call center operators due to its CRM and Call Center functionality, including a pre-built pipeline for new producers, which aids in onboarding new staff
Scaling Businesses: The software is ideal for businesses in the scaling phase as it can be customized to suit specific needs, offering support during growth and scaling
Customer Service Representatives: Ricochet360 is beneficial for customer service representatives as it streamlines the organization of customer data, automates processes, and boosts call time and outbound dials.
Mortgage Call Centers: Ricochet360 is useful for mortgage call centers as it allows for efficient management and auto-dialing of leads, updating them in real time
Sales Teams: Ricochet360 is suitable for sales teams as it provides an auto-dialer feature that automatically dials the best lead, saving time and increasing efficiency
Ricochet360 Reviews
4.8
Ricochet360 rating
4.5
Ease of use
4.5
Customer service
4.7
Value for money
4.8
Likelihood to recommend
4.6
Features
13 Ricochet360 Reviews
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Zane D
Commendable Customer Support: Prompt and Helpful Assistance from Ricochet360
Lastly, the customer support provided by Ricochet360 is commendable. They're always available to assist and their responses are prompt and helpful.
July 2, 2024
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Carol N
Ricochet36: The Ideal Tool to Amplify Your Business!
The pipeline tracking feature of Ricochet360 is essential for managing my sales team. One improvement I would suggest is the addition of a waiting room for incoming calls that alerts the attendant. However, this isn't a significant problem. I chose Ricochet360 for its features and switched to it because it provides more features.
June 25, 2024
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Billy Williams
Top-tier Automation Solution with Ricochet36
I find Ricochet360 extremely efficient and easy to learn. It has boosted our call time by 200% and outbound dials by 250%, proving to be a significant asset to our company. It automates processes, is simple to implement, and optimizes our callers' efforts. The software functions flawlessly and is currently surpassing our expectations. We switched to Ricochet360 as our previous solution was too slow and lacked adequate admin controls.
June 15, 2024
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Emma W
Effortless Email Marketing Success with Ricochet360
The email marketing functionality of Ricochet360 is top-notch. It's made creating and sending out marketing campaigns a breeze, and we've seen a noticeable increase in engagement
June 10, 2024
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Tyler C
Outstanding Assistance!
I consider Ricochet360 an excellent system for scaling. It effectively caters to my needs by customizing the system accordingly. Although training my staff initially posed a challenge, we eventually found our rhythm and everything ran smoothly. I opted for Ricochet360 as it was specifically tailored to my agency's needs and offered tremendous support for me and my staff during our growth and scaling phase.
June 3, 2024
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Samuel
Enhanced Flexibility and Efficiency: Embracing the Cloud with Ricochet360
I appreciate the cloud-based nature of Ricochet360. Being able to access the software from anywhere has improved our team's flexibility and efficiency
May 27, 2024
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Rose Jones
Exploring Ricochet36: A Former User's Perspective
I previously utilized Ricochet360 in a mortgage call center to manage and auto-dial leads. The software was generally user-friendly and efficient, updating leads in real time. However, the interface felt outdated and somewhat cumbersome, and it wasn't always intuitive. It felt like a second-tier phone system. We eventually transitioned to Five9 and integrated it with Salesforce.
May 19, 2024
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Kathleen
Ricochet360: Simplifying Customer Relationship Management
I'm impressed with Ricochet360's robust CRM capabilities. It's made managing customer relationships easier than ever before. The ability to track interactions and follow-ups is a major plus
May 14, 2024
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Willie R
Unlocking Potential with Ricochet36: A User's Perspective on Advanced CRM Capabilities
My experience with Ricochet360 has been largely positive and it's continually evolving. I would recommend that they offer continuous training for advanced system capabilities, particularly for those who have been using the system for several years. One of the standout features is the pre-built pipeline for new producers, which is incredibly helpful when onboarding new staff. The system automatically dials the best lead for producers, saving them the hassle of planning their day and deciding which prospects to follow up on. This ensures no quoted prospects fall through the cracks. However, the system can be complex when making changes. Thankfully, certain team members are extremely helpful, intuitive, and skilled at implementing necessary changes to better suit our specific needs. I switched to Ricochet360 for its automated CRM capabilities. While DYL was a good phone system, it wasn't a good CRM.
May 4, 2024
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Charlotte R
Ricochet360: A Game-Changer for Sales Managers
As a sales manager, I've found Ricochet360 to be invaluable. It's helped streamline our processes and increase productivity. The auto-dialer feature, in particular, has been a game-changer for our team
April 28, 2024
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Deborah F
Efficient Task Completion with Ricochet360
I've been using Ricochet360 for a few months now and I must say, the software is incredibly user-friendly. The interface is intuitive and easy to navigate, which has significantly reduced the time it takes for me to complete tasks
April 20, 2024
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Debra F
Ricochet36: A Game-Changer for Farmers
I've had a positive experience with Ricochet360. It enables us to monitor sales and its auto-dialer feature is excellent, removing the need for producers to search through lists for the best lead. All that's required is to go online and wait for a call. This software has been crucial in helping me track my leads and sales, something other software couldn't provide. However, customization options are limited unless you're prepared to pay a consultation fee. I can refer you to someone who can help and implement this quickly. I switched to Ricochet360 for its CRM and Call Center functionality.
April 16, 2024
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Joe A
Highly Recommended: Ricochet36's Feature-Rich System
The system is feature-rich, which took me some time to master, but I now highly value it for office management. It aids my employees by minimizing the need to decide which lead to call next. As soon as a lead comes in, it's called, and then we proceed to the next one. However, it's somewhat pricey. I wish it had been more affordable earlier, I would have adopted it sooner. I transitioned to Ricochet360 after using DYL for a long time, but they stopped innovating and I felt they were falling behind technologically. Aircall was a dependable system, but it wasn't as insurance-focused as I would have preferred.
April 14, 2024
