General information about Intercom
An all-in-one customer interaction platform, Intercom provides your startup with all the features needed to engage your customers. With this powerful software tool, every point of interaction with a customer becomes a new opportunity for your company to grow. Intercom uses AI to automate customer interactions with intelligent chatbots, provide personalized email suggestions, and analyze user behavior to enhance the messaging experience throughout the customer journey.
As a result, you can significantly improve your business performance by increasing the engagement and ROI of your marketing actions. One of the great strengths of the Intercom platform is that it centralizes many essential functionalities in a single tool: product presentations, proactive messages, chatbots, email campaigns and self-service content.
To identify and reach new customers, you can add a new dimension to your sales pipeline. Intercom lets you assign targeted accounts to collaborators via a real-time ABM marketing strategy. You can identify, target and exploit your leads faster and more effectively.
At the same time, you can build customer loyalty by offering them an experience that lives up to their expectations. By combining chatbot automation with the expertise of your agents, you can optimize your customer service and significantly increase customer satisfaction.
But that’s not all: with the Intercom platform, you can also integrate and activate new customers, stimulate business growth with targeted messages and improve your processes with comprehensive and relevant reporting tools.
More than 25,000 companies use Intercom to communicate with and retain their customers. These include Amazon, Meta, Microsoft, Notion, udemy and monzo.
You can take advantage of Intercom’s software features at the best price by using the Secret coupon.
Expert review on Intercom
They say customers are like your family. Although this may be true, my family have certainly never heard my professional customer service voice. They’re almost shocked to hear it 😲… I imagine I’m not the only one
Intercom is the all-in-one AI customer service solution that allows you to be present from the very beginning of your customer’s journey, to their purchasing decision and beyond 🚀 Provide the very best support thanks to Intercom’s automation to free your team from repetitive questions, the shared inbox, proactive support tools like help centers & checklists, and omnichannel messaging to reach your customers wherever they may be 💬 With Intercom, not only will you satisfy your customers with quick & comprehensive responses but you will also reduce your team’s workload. Start maximizing your efficiency!
Intercom is the perfect solution for customer support across all types of companies and all types of industries, from startups to enterprises, and from financial services to education👌 Intercom’s Early Stage Program gives early-stage businesses access to the platform and the vital features they need to kickstart their customer support. The easy-to-use platform gives you access to a suite of tools to connect with your customers and engage them 🧰 Getting started is simple with Intercom’s resources that are available, including a help center, a developer hub and a community forum so you can get the most out of the platform. Deliver exceptional customer support with Intercom and see your customers smile 😊
Intercom has great plans available to choose from, including the Starter plan for very small businesses and perfect solutions for other businesses, like Support and Engage. Get access to Intercom free for 1 year with Secret, with a 50% discount in your second year and a 20% discount following in year three. Discover the offer! 👀
- More details about Intercom's pricingsAlternatives to Intercom’s customer service software include Zendesk, Freshdesk, Freshchat, LiveAgent, Help Scout and many more other great tools. Check out Secret for deals on these tools and others to start saving! 🤩
- More alternatives to Intercom
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1 deal available: 1 year free on the Advanced plan
Unlock our Intercom deal and access 1 year free on the Advanced plan, saving you up to $3108 for your startup. There are over 450+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Intercom promo codes, coupons and credits valid in November 2024.
1 year free on the Advanced plan
Unlock our Intercom deal and access 1 year free on the Advanced plan, saving you up to $3108 for your startup. There are over 450+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Intercom promo codes, coupons and credits valid in November 2024.
What is Intercom used for?
Intercom is a comprehensive customer interaction platform that empowers startups to enhance their customer engagement. It serves as a one-stop solution, offering features like proactive messaging, chatbots, email campaigns, and self-service content. For instance, a small business can use Intercom's chatbot feature to provide instant responses to customer queries, improving customer satisfaction. The platform also supports targeted account assignment for effective lead management. This means you can assign potential customers to specific team members, ensuring personalized attention and faster conversion. Furthermore, Intercom's robust reporting tools enable businesses to analyze their performance and make data-driven decisions. Companies like Amazon and Microsoft trust Intercom for their customer communication needs, demonstrating its reliability and effectiveness.Intercom pricing
Premium
Book a demo
SLA rules
Workload management
Role based parmissions
Team workflows
Pro
Book a demo
Team inboxes
Ticketing
Assignment rules
Chatbots
Starter
$74
/ month
Chat & email channels
Shared inbox
Basic help center
Conversation routing bot
Intercom features
Communicate efficiently with your customers through their journey and never miss an opportunity again.
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Automate conversations
Set-up chat bots easily on your website and app to deliver automated answers quickly
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Multilingual support
Intercom can automatically detect the language preferences of your customers and respond in their preferred language. This feature ensures that you can effectively communicate with a global customer base, breaking down language barriers.
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Performance analytics
Access comprehensive analytics and reporting tools to track the performance of your customer interactions. Measure response times, conversion rates, and customer engagement metrics to make data-driven decisions and optimize your customer support and marketing strategies.
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Chat with your customers in real time
Schedule meetings or give selected customer segments access to a chat box and communicate with them in real time.
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Easily onboard new customers
Create product tours to guide your customers through your website and your products.
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Collaborate with your team
Create share inboxes for your different teams (sales, marketing, customer success) and work together, using notes and mentions, to answer specific customer questions.
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Access data to personalize customer conversations
Intercom gathers all the customer's data so you immediately know who you are talking to, and the actions they have taken on your website.
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Customer feedback and surveys
Integrate customer feedback forms and surveys directly into your Intercom chats or emails. Collect valuable insights, measure customer satisfaction, and gather feedback to continuously improve your products and services.
29 Intercom Reviews
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Christina Smith
Experiencing Intercom's Unique Approach to Customer Support and CRM Integration Challenges
During the sales process, I was thrilled to hear that Intercom could potentially integrate with our CRM (Dynamics 365). After signing up, I found out that this wasn't the case, but I was optimistic about finding a workaround. What really makes Intercom shine is their unique approach to customer support. Their team takes their time to thoroughly address requests, ensuring that they provide the best solution possible. It can take anywhere from a week to over a month and a half, but I appreciate their dedication to quality over speed. Additionally, I was pleasantly surprised when our contract auto-renewed, as it showed me their commitment to maintaining our business relationship. They are truly honoring their own terms of service.
October 21, 2024
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Edward
Exploring Intercom: A Deep Dive into Features and Functionality
The software's intricate features can initially be overwhelming, but their customer support is always available to assist me. I am impressed by the chatbot, which is world-class and highly customizable, capable of managing up to 50% of conversations. Their product tours are the best I've encountered. However, the inbox is not ideal for email conversations and the articles could benefit from more customization options. I selected Intercom due to its superior user interface and more convenient chatbot and product tours. I transitioned to Intercom because I wanted to be more connected with my customers and create top-tier self-service opportunities.
October 12, 2024
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Russell Johnson
Efficient Customer Interaction Management with Intercom's Push Notifications
I've found the push notifications feature in Intercom very useful. It ensures that we never miss any important customer interactions
October 7, 2024
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Barbara W
Intercom: Empowering Customer Success, Support, Marketing and Sales in B2B SaaS
I've been using Intercom for my B2B SaaS business since 2018 and it's been an ideal solution. The platform has significantly evolved over the years, introducing many new features that make it a comprehensive all-in-one solution. The only drawback is the purchasing process, which requires multiple calls with sales representatives where I have to retell my story. For startups, I recommend choosing a solution that is quick to implement and easy to use. After researching many different solutions, I chose Intercom because it was top-tier. I switched to Intercom because I needed a superior platform that could manage everything from one place.
September 30, 2024
Intercom: Pros & Cons
Pros
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Quick installation: Intercom’s software is quick to set up, deploy, and get up and running
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Knowledge base: The solution offers robust documentation
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Custom chatbots: By connecting to your technology stack, chatbots can automate workflows efficiently
Cons
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Customer support: Customer service on Intercom’s platform is unresponsive
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Complex integration: Integrating the software with your CRM and database can be time consuming
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Pricing: The pricing plans for this communication tool are relatively high
