Intercom Promo Code

Intercom pricing

Intercom features

Communicate efficiently with your customers through their journey and never miss an opportunity again.

• Access data to personalize customer conversations

  Intercom gathers all the customer's data so you immediately know who you are talking to, and the actions they have taken on your website.

• Customer feedback and surveys

  Integrate customer feedback forms and surveys directly into your Intercom chats or emails. Collect valuable insights, measure customer satisfaction, and gather feedback to continuously improve your products and services.

• Automate conversations

  Set-up chat bots easily on your website and app to deliver automated answers quickly

• Collaborate with your team

  Create share inboxes for your different teams (sales, marketing, customer success) and work together, using notes and mentions, to answer specific customer questions.

• Multilingual support

  Intercom can automatically detect the language preferences of your customers and respond in their preferred language. This feature ensures that you can effectively communicate with a global customer base, breaking down language barriers.

• Performance analytics

  Access comprehensive analytics and reporting tools to track the performance of your customer interactions. Measure response times, conversion rates, and customer engagement metrics to make data-driven decisions and optimize your customer support and marketing strategies.

• Chat with your customers in real time

  Schedule meetings or give selected customer segments access to a chat box and communicate with them in real time.

• Easily onboard new customers

  Create product tours to guide your customers through your website and your products.

• Edward

  Exploring Intercom: A Deep Dive into Features and Functionality

  The software's intricate features can initially be overwhelming, but their customer support is always available to assist me. I am impressed by the chatbot, which is world-class and highly customizable, capable of managing up to 50% of conversations. Their product tours are the best I've encountered. However, the inbox is not ideal for email conversations and the articles could benefit from more customization options. I selected Intercom due to its superior user interface and more convenient chatbot and product tours. I transitioned to Intercom because I wanted to be more connected with my customers and create top-tier self-service opportunities.

  October 12, 2024

• Russell Johnson

  Efficient Customer Interaction Management with Intercom's Push Notifications

  I've found the push notifications feature in Intercom very useful. It ensures that we never miss any important customer interactions

  October 7, 2024

• Barbara W

  Intercom: Empowering Customer Success, Support, Marketing and Sales in B2B SaaS

  I've been using Intercom for my B2B SaaS business since 2018 and it's been an ideal solution. The platform has significantly evolved over the years, introducing many new features that make it a comprehensive all-in-one solution. The only drawback is the purchasing process, which requires multiple calls with sales representatives where I have to retell my story. For startups, I recommend choosing a solution that is quick to implement and easy to use. After researching many different solutions, I chose Intercom because it was top-tier. I switched to Intercom because I needed a superior platform that could manage everything from one place.

  September 30, 2024

• Jessica R

  Superior Lead Capture with Intercom

  Intercom makes it easier for me to communicate with customers and acquire new ones, although I wish the chat flows were more advanced and customizable. I found a learning curve with these chat flows and I believe I can't export contact information with my leads. I use Intercom for capturing emails and names, integrating with Hubspot and other software for easy lead closure, and creating chat flows to communicate with customers faster, saving me time. However, I wish I could combine actions on Intercom and the Hubspot integration isn't perfect - I'd prefer specific field matching. Also, the chat flow capabilities are limited. I chose Intercom because it was recommended by other entrepreneurs. I switched to Intercom from a free plan with LiveChat after a year because we were part of an Incubator. When the year ended, I wanted to consider other options. Intercom offered us a startup plan, which ended up being cheaper than LiveChat.

  September 24, 2024

Intercom: Pros & Cons