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Datadog Reviews

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4.0 (27 reviews)

Datadog is a cloud-based software offering monitoring and analytics for developers, IT teams, and business users. It combines infrastructure monitoring, application performance monitoring, and log management for real-time observability of a customer's entire technology stack. Datadog aids businesses in optimizing applications, swiftly troubleshooting issues, and enhancing operational efficiency.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Datadog?
  • 04How Datadog compare to similar software?
  • 05Who is Datadog best for according to our reviewers?
  • 06Datadog Reviews

What is Datadog?

Datadog is a robust, cloud-based SaaS platform that offers comprehensive monitoring and analytics for businesses. It provides real-time data aggregation and visualization, allowing users to monitor their infrastructure and applications across various systems. The platform integrates with numerous other applications for seamless data collection. Key features include performance dashboards, anomaly detection, predictive analytics, collaboration tools, and customizable alerts. Datadog is designed to assist IT teams in troubleshooting issues quickly and efficiently, ensuring optimal system performance and uptime. It also offers application performance monitoring capabilities for real-time tracking of application performance. It's an ideal tool for DevOps teams aiming to streamline operations and improve system reliability. Special promotions on Datadog offer comprehensive monitoring, real-time analytics, and seamless data collection for optimal system performance.

Pros from reviewers

  • Custom views and filters: Datadog allows users to create custom views of log sets, complete with custom filters and data parsing. This feature enables users to tailor their data analysis to their specific needs and share these custom views with their team

  • Centralized monitoring and alerting: Datadog allows users to consolidate their logging and monitoring into one place. This feature is particularly beneficial for users who previously had their logging and monitoring spread across various services. It provides a comprehensive observability and log analysis solution, eliminating the need for multiple products.

  • Comprehensive data comparison: Datadog's ability to compare all data received from a platform, including platform status, network status, performance traces, and logs, greatly assists in identifying issues that would be challenging to find manually

  • Interactive dashboard: Datadog's interactive dashboard allows users to keep their information organized for efficient use. It gathers crucial information and tracks data effectively, making it excellent for data monitoring

  • Real-time logging: Datadog offers real-time logging, which is essential for live projects. This feature allows users to monitor and follow logs as they happen, providing immediate insight into the performance and health of projects

Cons from reviewers

  • Lack of self-remediation tool: Datadog could benefit from a self-remediation tool, allowing users to add, edit, or delete custom checks in Python through the UX

  • Complex initial setup: The initial setup of Datadog can be complex and it's not immediately obvious what all the features are. The interface can be challenging and sometimes a hindrance

  • Poor customer support: Some users have reported negative experiences with Datadog's support, stating that the company seems to avoid direct communication and provides irrelevant responses

  • High cost of data ingestion: The cost of data ingestion can sometimes be high if not managed properly, making it a potentially expensive tool to use

  • Questionable billing practices: Some users have reported dissatisfaction with Datadog's billing practices, accusing the company of employing questionable tactics such as hidden costs and not allowing users to remove their payment method or downgrade or end their subscription.

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Main features

Starting Price

$15

/ user / month

Free Plan

No

Infrastructure monitoring

Synthetic monitoring

Real-time data analytics

Application performance management (APM)

Log management

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Datadog and New Relic are two leading platforms in the observability and monitoring space, each offering unique features designed to cater to different user needs. Both are powerful tools for IT operations and developers, but they have distinct focuses and functionalities that may influence your choice.


Datadog is known for its comprehensive monitoring capabilities, particularly its emphasis on infrastructure monitoring, log management, and real-time analytics. It provides a unified platform that integrates metrics, traces, and logs, enabling users to gain deep visibility into their entire tech stack. Datadog excels in environments that require detailed infrastructure monitoring, making it a strong choice for organizations with complex, distributed systems. The platform also offers robust integrations with a wide array of cloud services and third-party tools, enhancing its flexibility and scalability. Datadog's customizable dashboards and alerting features further allow users to...

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Datadog

Cloud monitoring and analytics

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New Relic

Monitor, debug, improve: All in one platform

Who is Datadog best for according to our reviewers?

  • IT Administrators: These users value Datadog's ability to compare all data received from their platform, including platform status, network status, performance traces, and logs. This greatly assists in identifying issues that would be challenging to find manually

  • Cloud-based Users: These users find Datadog particularly useful if they're using multiple clouds. There are many integrations available that offer ready-made dashboards and metrics. Logs are easy to ingest from virtually anywhere.

  • Project Managers: These users find Datadog's log analysis feature particularly useful for tracking the performance and health of their projects. They value the ability to monitor and follow logs in real time, which is essential for live projects

  • Data Analysts: These users find Datadog excellent for data monitoring because it gathers crucial information and tracks data effectively. Its interactive dashboard allows them to keep their information organized for efficient use

  • Startups: Small startups find Datadog particularly beneficial as it integrates seamlessly. They value having alerts, metrics, and log aggregation all in one location. The cost of data ingestion can sometimes be high if not managed properly

  • 1 year free on the Pro plan on Datadog

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    Datadog Reviews

    4.0

    Datadog rating

    4.8

    Ease of use

    4.8

    Customer service

    4.5

    Value for money

    4.8

    Likelihood to recommend

    4.6

    Features

    27 Datadog Reviews

    4.0 (27 reviews)
    Leave a review
    • Doris Williams

      Datadog: A Superior Tool for Observability and Log Analysis

      I consider Datadog to be an excellent tool for monitoring, alerting, log analysis, and synthetics. It's especially beneficial for small startups and integrates seamlessly. I value having alerts, metrics, and log aggregation all in one location. The Website Synthetics feature is also quite handy. However, the cost of data ingestion can sometimes be high if not managed properly. I opted for Datadog because it provided a comprehensive observability and log analysis solution. Other tools I looked at were either good at observability or log analysis, forcing me to buy multiple products.

      July 28, 2024

    • Richard Martinez

      Efficient Tool for Log Management and Analysis

      I utilized Datadog for querying and analyzing logs when we faced issues on our platform like bugs, stability, and performance. I appreciated its searching and filtering capabilities. However, I experienced more stability issues in the past year than usual, which was troublesome when needing real-time access to logs. The primary reason for switching to Datadog was due to the stability problems with Splunk, particularly towards the end of our contract with them.

      July 20, 2024

    • Brittany Brown

      Efficient Support and Impressive IT Infrastructure Visibility

      they were prompt and helpful in resolving any issues I faced. The software's ability to provide a unified view of IT infrastructure is remarkable

      July 16, 2024

    • Frances Williams

      Exploring Datadog: A Review of Their Product and Customer Service

      I had the opportunity to explore Datadog's product yesterday. After signing up for an account, I was able to navigate through their platform and understand their pricing model. While it didn't seem like the perfect fit for our company at this time, I was impressed by the level of customer service I received. When I decided to delete my account, I found that the process was a bit more involved than simply clicking 'delete my account' on their website. However, this led me to interact with their 'live chat' feature. Although it's primarily for tech support or sales, I was able to connect with a sales team member who was understanding and helpful. They promised to forward my request to the account management team, which I appreciated. What really stood out to me was the follow-up email I received from their commercial account executive. They wanted to check in and see how I was getting on with the trial, offering to spare 15-2 minutes of their time. While I had already made my decision, I was touched by their dedication to customer satisfaction. Initially, I was a bit hesitant about their pricing model, but their customer service has left a positive impression on me. I may not be continuing with them at this moment, but their customer retention practices have definitely made me consider returning in the future.

      July 7, 2024

    • Thomas Brown

      Efficient Data Handling and Excellent Customer Support: A Review of Datadog

      it effortlessly handled the increasing volume of data as our business grew. Datadog's customer support is excellent

      July 2, 2024

    • Austin Johnson

      Experiencing the Premium Upgrade with Datadog: A Cost-Effective Investment

      Absolutely thrilled! My bill was a mere $23 for several months, then they upgraded my package to a premium one costing $1,13, providing me with an array of advanced features and tools. It was an incredibly enriching experience!

      June 25, 2024

    • Ethan Jones

      Unrivalled Cloud Monitoring with Datadog

      Before I started using Datadog, my logging and monitoring were spread across various services, some of which were self-developed and others cloud-based. However, with Datadog, I was able to consolidate everything into one place, and the resulting synergy has been incredible. If you can afford it, I highly recommend Datadog. It's an outstanding product that continues to improve every day, particularly if you're using multiple clouds. There are many integrations available that offer ready-made dashboards and metrics. Logs are easy to ingest from virtually anywhere. While it's expensive, the pricing is straightforward and easy to keep track of. It's costly, there's no other way to put it, but they strive to make it worth your while, and for me, it is. I can't think of any downsides beyond that. I chose Datadog because it was the only option that allowed me to consolidate everything into one product. I switched to Datadog because I needed to centralize all monitoring and alerts.

      June 15, 2024

    • Peter C

      Datadog's Log Management: Reducing Downtime with Prompt Issue Resolution

      it helped me identify and resolve issues promptly, thus reducing downtime significantly. The log management feature of Datadog is impressive

      June 8, 2024

    • Evelyn

      Excellent Data Management with Supportive Dashboard

      I think Datadog is excellent for data monitoring because it gathers crucial information and tracks data effectively. Its interactive dashboard allows me to keep my information organized for efficient use. I have a fantastic overall experience with this software and would certainly recommend investing in it. Up to now, I have not faced any problems with this application.

      June 1, 2024

    • Kyle Jones

      Discovering Datadog: A Tale of Persistence and Proactive Service

      I first came across Datadog at an expo where I received a leaflet from them. To my surprise, they had my work email and have been consistently reaching out to me daily. Their persistence is quite impressive! If I ever need to address any issues, I know they're just an email away. Their proactive approach makes me feel like they're genuinely interested in providing solutions.

      May 28, 2024

    11 to 20 of 27 results

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