What is Connecteam?
Pros from reviewers
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Comprehensive solution: Connecteam is a single solution that caters to all company needs. It integrates time clock, courses, time off, and job scheduling, making the transition from paper to digital very smooth. It also allows for sending schedules, approving time-off requests, and managing clock-ins all within a single app
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Cost-effective: Connecteam has helped companies reduce their previous costs by up to 80%. It offers a flat-fee pricing plan, unlike many other solutions that charge per user. This allows for up to 200 users without any hidden charges
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User-friendly: Connecteam is incredibly user-friendly with a quick 5-minute walkthrough that leaves users feeling confident to manage their company. It allows for customization, incorporating only the features needed and avoiding unnecessary ones
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Exceptional customer support: Connecteam offers 24/7 live support, even for the free account. They assist in overcoming initial challenges at any time of the day. The customer support through the live chat is outstanding, always finding a solution and explaining it with customized pictures and videos
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Geo-fence feature: Connecteam has a geo-fence feature that prevents staff from clocking in until they're on site, saving companies from overbooked hours. This feature, along with others like quick tasks, greatly simplifies office management and improves efficiency.
Cons from reviewers
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Limited features on advanced plan: Despite being on an advanced plan, some features are limited and cannot be used to their full potential. This can be frustrating for users who wish to fully utilize all the features offered by Connecteam
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Bugs in scheduling module: The scheduling module is riddled with bugs, leading to disappearing or duplicating shifts, and jobs being assigned to the wrong user. This can cause confusion and inefficiency in managing schedules
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Difficulty in getting staff used to new clock-in system: Introducing a new clock-in system can be challenging, as it requires staff to adapt to a new way of tracking their hours. This can cause initial resistance and confusion among employees.
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Difficulty in matching time clock entries with job schedule: The time clock module, while decent, requires time to match entries with the job schedule. This can be time-consuming and inefficient for users
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Downtime issues: The software has experienced downtime recently, which can disrupt the workflow and productivity of users
Main features
Starting Price
Free Plan
Customizable and Scalable
Comprehensive Employee Management
Effective Collaboration and Communication
Accessibility
Advanced Time Tracking
Starting Price
N/A
Free Plan
No
Customizable and Scalable
Comprehensive Employee Management
Effective Collaboration and Communication
Accessibility
Advanced Time Tracking
How Connecteam compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Connecteam best for according to our reviewers?
Companies with Multiple Locations: For businesses operating across multiple sites, Connecteam's geofence feature ensures staff can only clock in when they're on site. This prevents overbooking of hours and ensures accurate time-tracking
Franchises and Startups: Emerging franchises and startups can benefit from Connecteam's comprehensive features, which are available even in the free version. The software offers a cost-effective solution for businesses in their early stages, providing them with tools to manage and streamline operations efficiently.
Small to Medium-sized Businesses: Companies with a small to medium-sized workforce can benefit from Connecteam's flat-fee pricing, which allows up to 200 users without any hidden charges. This is particularly beneficial for businesses with high staff turnover, as the software is cost-effective and easy to manage
Businesses in Transition: Companies transitioning from paper to digital, or from one software to another, will find Connecteam's user-friendly interface and comprehensive features beneficial. The platform offers a smooth transition with features like time clock, courses, time off, and job scheduling all in one place
Overseas Teams: Connecteam natively supports overseas employees, making it ideal for businesses with teams based in different countries. The platform allows for seamless communication and management of tasks, regardless of location
Connecteam Reviews
4.7
Connecteam rating
4.5
Ease of use
5.0
Customer service
4.8
Value for money
4.8
Likelihood to recommend
4.7
Features
29 Connecteam Reviews
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Hannah C
Enhanced Team Collaboration with Connecteam's Mobile Accessibility
The mobile accessibility of Connecteam has made it possible for our remote team members to stay connected and updated, enhancing overall team collaboration.
October 22, 2024
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Kellen S
Digital Hub for Team Management
I find Connecteam extremely user-friendly and easy to set up. My team uses this platform more than they used CrewApp. It allows me to send schedules, approve time-off requests, and manage clock-ins all within a single app. We can also stay updated with announcements whether we're at home or on the pool deck. The documents and knowledge base section is a bit challenging to set up, but it's incredibly powerful. Once I mastered it, it's been amazing. I chose Connecteam as I'm transitioning to Gusto payroll soon and Connecteam is compatible with it. I switched from Crew to Connecteam because Crew was getting pricier, had limited features, and lacked a time clock feature. I appreciate the vendor's responsiveness and I'm pleased that my team finds the app valuable and easy to use as a comprehensive solution for all work-related tasks.
October 15, 2024
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Jonathan N
Enhanced Internal Communication: Real-Time Updates and Notifications
The ability to send updates and notifications in real-time has greatly improved our internal communication
October 8, 2024
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Douglas S
Beware of Extra Monthly Charges on Annual Package with Connecteam.
FINAL UPDATE: The Connecteam team responded quickly. It seems we misunderstood the monthly-x-12 charge for additional users if you've opted for the annual package. We expected it to be charged monthly, but it was charged as an annual fee. This was a shock to our budget. Connecteam took the time to understand our industry - high staff turnover, so being charged annually for a person who worked a week or two doesn't make sense for our business. Connecteam found a way to work with us and resolved the issue. I'm updating the rating to 4 stars because their follow-up service was good, but I think the messaging could be clearer. The platform is great, the service was good, but the product might not be the right fit for small to medium size businesses with high staff turnover. UPDATE TO UPDATE: Regarding the archived seats, based on the billing system you've described, those seats have already been charged upfront for the year. So once they're archived, it doesn't matter as they've already been charged for the year, even if rostered for 1 week. There seems to have been a misunderstanding - we expected to be charged per month for those seats, not annually. UPDATE
September 30, 2024
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William Miller
Excellent Customer Service Experience
I find the Connect Teams app to be an excellent software. It's visually appealing and user-friendly. What I appreciate most about Connect Teams is their customer service. The staff is amiable and strives to tailor the experience to my needs. I highly recommend this platform for rostering and other business needs.
September 24, 2024
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Karen Davis
An Easy Solution for Excellent Customer Service.
I received excellent and highly professional service from Amir. He was positive, kind and very quick. It's a simple way to deliver great customer service.
September 17, 2024
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Sean F
Experiencing the Efficiency of Connecteam at The UPS Store
I find Connecteam to be excellent. Their support team is always available and capable of assisting me with my needs. I would highly recommend it to other companies, which is why we agreed to film an advertisement for it. The accessibility and interface are top-notch. This app simplifies the administrative side of tracking staff hours, making it the easiest I've seen. It's particularly useful for managing employees who work in multiple locations. However, getting staff used to a new clock-in system can be challenging. There are some features I believe could be improved, such as accepting multiple shifts at once in the job scheduler and making schedule creation easier within the app. I chose Connecteam over another system, whose name I can't recall, because its interface was not as user-friendly. I switched to Connecteam because the previous timekeeping system had fundamental flaws and I needed a system that could help us better track staff hours. I appreciate Connecteam's response to my feedback and their plans to improve the areas I mentioned.
September 8, 2024
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Verena
Worthy of More than 5 Stars
If I could give more than 5 stars, I would. As a new business owner, finding the right employee management platform was overwhelming until I discovered Connecteam. It exceeded my expectations, offering everything I needed for my company and more. What sets Connecteam apart are its comprehensive features, similar to those of competitors who charge hundreds of dollars per month. As a startup with a small team, the fact that Connecteam offers all these features for free is remarkable. They've streamlined my operations and saved me significant time and money. I'm a Connecteam fan for life. My team easily adapted to the software, which speaks volumes about its user-friendly interface. It's intuitive and makes onboarding easy. If any issues arise, Connecteam's support team is incredibly helpful and responsive. In a market full of options, Connecteam stands out as a game-changer for small businesses. I couldn't be happier with my choice.
September 2, 2024
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Iliana D
Effortless Navigation: A User-Friendly Software Review
The user-friendly interface is a big plus, making it easy for all team members to navigate and use the software effectively
August 26, 2024
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Porter M
Connecteam: Affordable and High-Quality Business Solution
As a business owner, I appreciate the affordability of Connecteam - it offers great value for money without compromising on quality or functionality
August 17, 2024
