What is Reward gateway?
Pros from reviewers
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Platform Simplicity and Adaptability: The platform is simple to use and adaptable, making it easy to implement changes. It also offers seamless integration with other systems like ADP
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Enhanced Employee Engagement: Reward Gateway helps to improve engagement through its platform, offering features like eCards for employee recognition. This makes it an excellent tool for boosting morale and productivity
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Outstanding Customer Service: The service team at Reward Gateway is responsive and enjoyable to work with, providing quick and friendly support whenever needed
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Consolidation of Employee Benefits and Communications: The platform conveniently consolidates all employee benefits and communications, making it easy for employees to find information and use the system.
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Savings and Discounts: Reward Gateway offers instant loadable cards and vouchers, providing savings for employees. It also provides immediate insight into employee spending through the portal, helping to measure engagement
Cons from reviewers
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Excessive security measures: The platform requires a working email and two-factor authentication, which has rendered the product unusable for employees without work emails. This level of security is seen as excessive for a platform that doesn't store any protected information
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Limited reporting capabilities: The platform does not provide comprehensive reports, such as detailed usage of each eCard, limiting the ability to analyze and improve engagement strategies
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Inconvenient money loading process: Users have to log in to the site to load money onto cards, which can be time-consuming and inconvenient, especially when this could be done through an app
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Poor customer service: There have been instances where customer service was slow to respond and resolve issues, leading to system downtime and lack of communication.
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Limited customization and functionality: The platform lacks features like the ability to create and modify tabs/menus, change colors, and more functionality. The site is also described as 'boxy' and not user-friendly for certain types of pages like forms and policies
Main features
Starting Price
Free Plan
Complete Analytics
Employee Engagement Focus
Customizable Programs
Mobile Compatibility
Integration Capabilities
Starting Price
N/A
Free Plan
No
Complete Analytics
Employee Engagement Focus
Customizable Programs
Mobile Compatibility
Integration Capabilities
How Reward gateway compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Reward gateway best for according to our reviewers?
HR Teams: These teams can use Reward Gateway to improve employee engagement and recognition through features like eCards. The platform's simplicity and adaptability make it easy to implement changes
Companies Needing 24/7 Support: Despite some negative experiences, Reward Gateway offers 24/7 support, which can be crucial for companies that operate around the clock. The platform's team is known for their quick and friendly support.
Large Companies: Companies with a large number of employees can use Reward Gateway to share stories and celebrate company culture. The platform allows them to create a narrative for their culture and highlight the norms they want to celebrate
Companies Seeking Employee Insight: Reward Gateway's SmartInsights feature provides immediate insight into employee spending through the portal and offers all the statistics needed to measure employee engagement
Employee Users: Employees can benefit from the savings offered by Reward Gateway, particularly through instant loadable cards and vouchers. The mobile version is user-friendly and easy to navigate
Reward gateway Reviews
4.6
Reward gateway rating
4.6
Ease of use
4.5
Customer service
4.4
Value for money
4.1
Likelihood to recommend
4.5
Features
29 Reward gateway Reviews
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Melissa E
Transforming Team Recognition with Reward Gateway
I've been particularly impressed with the Reward Gateway's recognition platform, it has truly transformed the way we acknowledge our team's achievements
June 3, 2024
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Merrick S
Maximizing Savings with Reward Gateway: A Personal Experience
I've been using Reward Gateway for a year now and it's been an absolute game-changer! I've managed to save an impressive 75 pounds through my regular shopping, buying white goods, and taking advantage of internet offers. The auto-loading pre-paid cards for stores like Sainsburys have been a godsend. It's been a fantastic experience and I can't wait to see how much more I can save!
May 26, 2024
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Johnny Williams
Boosting Engagement with Reward Gateway!
I am constantly improving engagement through the Reward Gateway platform. The service team is outstanding, always responsive and enjoyable to work with. The platform's simplicity and adaptability in implementing changes are vital. My team adores the eCards and the chances to recognize each other. It's an excellent engagement tool. However, I wish I could produce more comprehensive reports, like details on each eCard usage instead of just the usage percentage.
May 20, 2024
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Sophia C
Exceptional Employee Engagement with Reward Gateway
I've found Reward Gateway to be an exceptional tool for employee engagement
May 14, 2024
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Evelyn
Minor IT Glitch at Reward Gateway
I experienced a minor IT issue with Reward Gateway where it mistakenly showed that I hadn't purchased gift cards due to a technical glitch. I ended up re-purchasing, only to discover that all transactions had gone through. Thankfully, the team was able to help me cancel and refund the extra cards promptly. Their assistance was crucial as it could have been an expensive mistake.
May 7, 2024
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Patrick G
Swift and Effective
They understood my issue and responded quickly and efficiently.
April 30, 2024
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Robert Miller
Reward Gateway's Invaluable Analytics: Tracking Engagement and Improving Efforts
The analytics provided by Reward Gateway have been invaluable in tracking our engagement efforts and identifying areas for improvement
April 22, 2024
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Barbara B
Monthly Recognition Delight
I work for a company that provides all employees with a monthly reward on Fond. It's an exciting way to anticipate each month and receive a small reward for the accomplishments of each month, or to save points for a bigger treat. However, I would like a wider selection of gift cards. I switched to Reward Gateway due to a new job. I appreciate the feedback and enjoy using Fond. If there are specific lower-cost options I would like to see added to the platform, I can let them know by emailing katerina@fond.co or request them directly via the 'Request a Perk' feature located at the bottom of the Fond homepage.
April 14, 2024
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Adam Miller
Brilliant Concept, Disappointing Execution
As previously mentioned, I believe the concept behind Reward Gateway is fantastic, but it lacks refinement and has excessive security measures for a platform that doesn't store any protected information. I appreciate its seamless integration with ADP and the employee homepage, but beyond that, there's not much to commend, particularly given the complexity of the admin side. I was a big fan of this product when it was Brand Integrity, but I feel the quality has significantly deteriorated since Reward Gateway acquired it. I dislike several aspects, including the transition from a fun employee engagement tool to a platform requiring a working email and two-factor authentication. This change has rendered the product unusable for our 110 employees without work emails. Even our CEO can't write group reviews due to the security features. The platform was better when it was owned by a small business, but since being taken over by a multi-million dollar company, things have worsened. We originally chose Brand Integrity because a board member had a positive experience.
April 13, 2024
