What is Bitly?
Pros from reviewers
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Powerful tools available for free: Bitly offers a range of useful tools such as UTM link features, a WordPress plugin, and link tracking features, all available even on free accounts
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User-friendly interface: Bitly is praised for its user-friendly interface, making it easy for users to navigate and utilize its features
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Superior branding: Bitly allows users to replace the bit.ly in their links with their company's name, creating a unique link experience and providing superior branding
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Advanced link tracking: Bitly offers advanced link tracking features, enabling users to monitor the number of clicks and saves they get, and assess the performance of their links
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Simplifies QR codes: Bitly simplifies the process of creating QR codes by shortening links with random characters, making them easier to scan.
Cons from reviewers
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Case sensitivity: Bitly's shortened links are case sensitive, which can lead to issues when users need to type them into their devices, especially if this is not made clear when setting up the links
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Hidden renewal clause: Bitly's purchase order contains a clause hidden in a linked document stating that users need to give a 90-day notice if they don't want the contract to automatically renew, causing unexpected legal issues
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Limited free features: Bitly's free account does not allow users to use their custom domain, limiting the branding potential of the shortened links
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Security concerns: Bitly's shortened links can sometimes lead to distrust and refusal to click, as users may not know what the link is for, especially if it is given without any context
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Poor customer service: Bitly's customer service has been described as unhelpful and slow to respond, causing frustration and inconvenience for users.
Main features
Starting Price
Free Plan
Team collaboration
Tracking and analytics
Multi-channel distribution
Click analytics
Mobile app
Starting Price
$8
/ month
Free Plan
Yes
Team collaboration
Tracking and analytics
Multi-channel distribution
Click analytics
Mobile app
How Bitly compare to similar software?
Product
Price
$8
/ month
Free plan
Yes
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Bitly best for according to our reviewers?
Academics: Those who study links, either as a hobby or professionally, find Bitly invaluable for dealing with unusually long links or needing detailed analytics on link performance, crucial for reporting academic post performance
Social Media Managers: These professionals can use Bitly to create shorter, more streamlined links for their social media posts, making them more appealing and less prone to errors when shared
Marketers: Bitly is a key tool for marketers who need to shorten long links in various contexts, such as Youtube descriptions, or provide easy-to-type links for training materials or key online information
Business Owners: Bitly is useful for business owners who want to create a unique link experience for their business, replacing bit.ly with their company's name for secure connections and easy redirection
Product Distributors: These users value Bitly's campaign management feature and link analytics, which allow them to monitor the number of clicks and saves they get, helping them distribute more links for their products.
Bitly Reviews
4.1
Bitly rating
5.0
Ease of use
4.5
Customer service
4.7
Value for money
4.6
Likelihood to recommend
4.6
Features
29 Bitly Reviews
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Juan Johnson
Exceptional Customer Support Experience with Bitly
I've found Bitly's customer support to be quite unique. They're efficient in marking issues as resolved, ensuring that no problem lingers for too long. The chat bot is incredibly proactive, sending multiple messages at once to ensure that all my queries are addressed. It's a rare experience to communicate with a real person, and when you do, they're refreshingly straightforward and focused on providing solutions rather than dwelling on the problem. Despite the premium cost, they seem to prioritize a streamlined, no-nonsense approach to customer service.
October 22, 2024
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Samuel F
Effortless Link Tracking with Bitly: A Blogger's Perspective
As a blogger, Bitly has helped me keep track of how many people are clicking on my links. It's easy to use and the custom URLs are a nice touch
October 12, 2024
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Mark G
Discovering the Hidden Treasures of Bitly: A User's Experience
I had an enlightening experience with Bitly! Their plans are intriguing and require a bit of exploration to fully understand. Initially, I was under the impression that I could use 2 QR codes per month after signing up, but after investing $6, I discovered it was actually 2 per year. This fascinating detail was tucked away in the legal section, making it feel like a treasure hunt. So, in essence, each QR code is a premium feature costing $3. Their customer service is unique. It's a self-service model where you submit tickets and receive a standardized response before they close the ticket. It's a different approach that encourages self-reliance and problem-solving.
October 7, 2024
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Barbara Martinez
Bitly: The Essential Link Management and Tracking Tool
I've found Bitly to be an essential tool for managing and tracking links across all of our marketing channels. It's reliable, easy to use, and provides valuable data
October 1, 2024
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Zoe
Experiencing Excellent Customer Service with Bitly
I opted for a subscription with Bitly and initially, there was a minor hiccup where the system indicated that my trial had ended. However, I was pleasantly surprised to find that my previously active codes were just in a temporary state of inactivity. I reached out to their customer service via email and was thrilled with their prompt response. It's clear that they are dedicated to their product and customers. I would highly recommend investing in Bitly, it's absolutely worth every penny!
September 22, 2024
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Jessica R
Effortless Link Sharing and Detailed Analytics: A Bitly Review
Bitly has made link sharing much easier and more efficient for me. It's simple to use and the analytics are very detailed
September 17, 2024
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Jordan Martinez
Impressed by Bitly's Innovative and Secure Services
I truly believe Bitly is an innovative company. They generously offer free services and ensure a secure user experience with comprehensive terms and conditions. I'm genuinely impressed!
September 9, 2024
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Grace E
Efficient Email Campaigns with Bitly: Tracking Engagement Made Easy
I've been using Bitly in my email campaigns and it has helped me keep my messages clean and concise. Plus, the tracking feature allows me to see how many people are actually engaging with my content
August 31, 2024
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Unity
Link Shortening and Productivity Boost with Bitly!
As a person who studies links, either as a hobby or professionally, I find Bitly to be an invaluable tool. It's one of the easiest apps I can recommend. If you're dealing with unusually long links or need detailed analytics on your links, I believe there's no better tool. I've used Bitly extensively for academic work and it's been crucial for reporting the performance of my academic posts to my board. The ability to track link performance based on time and geographical locations has allowed me to optimize the posts I publish. The seamless integration with Buffer also lets me publish and shorten links simultaneously. I can't think of any weaknesses with this app. I chose Bitly over TinyURL because it offers advanced link tracking features that I felt were lacking in TinyURL.
August 24, 2024
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Gary Garcia
Bitly: More Than Just a URL Shortener
Bitly has been a great tool for our team. It's not just a URL shortener, it's a powerful marketing tool that helps us understand our audience better
August 20, 2024
