What is Concord?
Pros from reviewers
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User-friendly interface: Concord's interface is easy to navigate, making it accessible for any team, not just Legal. It also allows for direct editing, redlining, commenting, and chatting on the platform
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Effective customer support: Concord's Customer Success Manager is responsive and provides effective solutions to concerns. The support staff is always available and supportive
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Reliability across various situations: Concord is reliable regardless of the situation, whether it's handling 1 to 120 signatures, on desktop or mobile, for short or long documents
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Comprehensive features: Concord offers electronic signature, third party access, and the ability to track changes and set lifecycle. It also has a version control feature among many content contributors
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Centralized document management: Concord provides a centralized location for document maintenance, making it easier to manage contracts and track the signature process. It also stores all contracts in one convenient location, eliminating the need for local storage.
Cons from reviewers
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Lack of a mobile app: Despite the software's reliability, there is no mobile application available for Concord, limiting its accessibility and convenience for users who prefer to work on their mobile devices
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Inadequate customer service: There have been instances where customer service was not responsive, leaving users feeling neglected and frustrated when they encountered issues with the software
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Limited document management: While the software is generally user-friendly and efficient, its document management capabilities could be improved, as it can sometimes be challenging to locate old contracts or customer-related documents
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Inflexible approval setup: The software's linear approval setup can be restrictive for users who prefer a more flexible model that allows for simultaneous review and approval.
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Delayed integration with Salesforce: Despite promises of a quick integration with Salesforce, the process took longer than expected, causing inconvenience and limiting the software's functionality for users who rely on Salesforce for their operations
Main features
Starting Price
Free Plan
Multilingual and Large Text File Handling
Search Functionality
Sorting and Generating Features
User-Friendly Interface and Advanced Search Capabilities
Text Analysis Capability
Starting Price
N/A
Free Plan
No
Multilingual and Large Text File Handling
Search Functionality
Sorting and Generating Features
User-Friendly Interface and Advanced Search Capabilities
Text Analysis Capability
How Concord compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Concord best for according to our reviewers?
Businesses with multiple signatories: Concord is ideal for businesses that require multiple signatures on documents, as it can handle anywhere from 1 to 120 signatures on both desktop and mobile platforms
New employees: Concord is beneficial for new employees learning to use tools for contract negotiation, as it is user-friendly and essential for finalizing business
Companies transitioning from other systems: Concord is a good fit for companies looking to switch from other platforms, as it offers features such as electronic signature, third party access, and the ability to track changes and set lifecycle, which may not be available on other systems
Contract managers: Concord is suitable for individuals managing contracts and tracking the signature process with clients, as it offers straightforward user experience, easy-to-use templates, and a simple signing process
PR agencies: Concord is perfect for PR agencies, especially those experiencing rapid growth, due to its simplicity, ease of implementation, and ability to issue contracts without constant supervision.
Concord Reviews
4.6
Concord rating
4.5
Ease of use
4.5
Customer service
4.6
Value for money
4.4
Likelihood to recommend
4.3
Features
25 Concord Reviews
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Odessa M
Efficient, User-Friendly, and Practical System
Overall, we are very satisfied with Concord. We currently have around 20 users and everyone has had a positive experience so far. Like any new system, we've had some questions, but our Customer Success Manager is always very responsive and provides effective solutions to our concerns. The platform is easy to navigate and offers electronic signature, third party access, and the ability to track changes and set lifecycle. The transition from our previous system to Concord took a bit longer than expected, but overall, we are very pleased with the system. We chose Concord because we didn't like the platform of our previous provider and they only offered electronic signature as an add-on. We switched to Concord from Policytech because, although it was a great contract management system, it didn't offer other features we were looking for, such as third party access and electronic signature.
May 6, 2024
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Jean F
Concord Software: User-Friendly Experience
I found the Concord software to be incredibly user-friendly
April 27, 2024
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Robert G
Effortless to Use for Any Team
I find Concord easy to use for any team, not just Legal, thanks to its familiar Google Doc-like interface. It allows me to move negotiations out of my inbox and edit, redline, comment, and chat directly on Concord.
April 20, 2024
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Eric Johnson
Exploring Concord: A User's Perspective on MS
So far, I've found the advantage of having a centralized location for document maintenance to outweigh the few issues I've encountered. I've been using Concord for 4 months now and I'm particularly impressed with the onboarding process. The assigned agent from Concord is always available, helps me familiarize myself with the system, allows me to progress at my own pace, and finds answers to any questions they don't know. I also appreciate the software's user-friendliness. However, there are some features I wish were available, like the ability to keep a running list of added fields. Currently, I have to type in the field name each time and remember what fields I've created and their names. The software also doesn't allow the use of commas in folder or third-party names. I chose Concord mainly because of its cost, ease of use, and terms. I appreciate the vendor's response to my feedback and their commitment to improving the customer experience.
April 15, 2024
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Carolyn Brown
My Company Utilizes Concord for
The company I work for utilizes Concord for various purposes. It's a user-friendly program and easy to learn. Their IT department is also very supportive.
April 13, 2024
