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Sarbacane Chat Reviews
4.0 (13 reviews)

Sarbacane Chat is a software designed to convert website visitors into customers through the use of chatbots and real-time conversations. It provides an interactive platform for businesses to engage with their audience, answer queries, and guide them through the purchasing process. The software's AI capabilities ensure 24/7 availability, improving customer service and boosting sales. Its user-friendly interface and customizable features allow businesses to tailor their communication strategy effectively. Sarbacane Chat is a powerful tool for enhancing customer experience and driving business growth.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Sarbacane Chat?
  • 04How Sarbacane Chat compare to similar software?
  • 05Who is Sarbacane Chat best for according to our reviewers?
  • 06Sarbacane Chat Reviews

Pros from reviewers

  • Efficient and empathetic team: The Sarbacane team is efficient, empathetic, committed, and attentive. They seek solutions with a desire to understand the stakes and simplify the solutions

  • Professional and patient customer service: I had Pauline as my contact who solved a problem for which I had previously called without success. She was patient and truly professional

  • Easy to use: I have been working with Sarbacane for several years and I find the tool easy to use. The teams are attentive and available to assist us on a daily basis.

  • Accessible interface: The app, Sarbacane-chat, offers an interface that is accessible to everyone. It's user-friendly and easy to navigate

  • Open to improvements: Sarbacane-chat is always open to improvements over time. This shows their commitment to providing the best service to their users

Cons from reviewers

  • Misleading values: Despite their claims of personalized support and listening to their customers' expectations, my experience has been quite the opposite, with no response to my requests for assistance or commercial gestures.

  • Exorbitant pricing: The prices for Sarbacane Chat are simply too high and in my opinion, they are not justified

  • Inefficient customer service: I have had numerous issues with their customer service, including unanswered phone calls and emails, and a lack of clear and precise responses and actions

  • Unresolved technical issues: The user interface is very slow, has a lot of bugs, and custom domain connection is not possible, contrary to the site's claims

  • Heavy administrative burden: As a long-time client, I have found their administrative processes to be overly burdensome and time-consuming

Main features

Starting Price

N/A

Free Plan

No

Multi-channel messaging

Live chat

Customization

Integration with CRMs

Email capture

What is Sarbacane Chat?

Sarbacane Chat is a conversational marketing tool that helps businesses communicate effectively with their website visitors. It uses chatbot technology and real-time conversations to convert visitors into loyal customers, providing instant support and addressing queries in real time. This personalized assistance boosts customer loyalty, conversion rates, and sales. Sarbacane Chat also allows businesses to maintain continuous communication with visitors, helping them reach out to potential customers and build meaningful connections. It's an essential tool for businesses aiming to excel in customer engagement and conversion, suitable for both startups and established businesses.

Who is Sarbacane Chat best for according to our reviewers?

  • Long-time users: These are customers who have been using Sarbacane Chat for many years. They have experienced both the positive and negative aspects of the software, including issues with renewing subscriptions and dealing with customer service

  • Professional users: These are customers who use Sarbacane Chat for professional applications. They may find the software unsuitable for their needs due to issues such as a slow user interface, numerous bugs, and the inability to connect a custom domain.

  • Disgruntled customers: These are users who have had negative experiences with the software, citing problems such as exorbitant prices, numerous bugs, and poor customer service

  • Satisfied customers: These are users who have had positive experiences with Sarbacane Chat. They appreciate the software's sleek appearance and the professional and patient customer service they receive

  • New users: These are customers who are new to Sarbacane Chat. They may find the software's interface accessible and the team friendly and attentive

    • Sarbacane Chat Reviews

    4.0

    Sarbacane Chat rating

    4.3

    Ease of use

    4.8

    Customer service

    3.6

    Value for money

    4.3

    Likelihood to recommend

    4.1

    Features

    13 Sarbacane Chat Reviews

    4.0 (13 reviews)

    • Lawrence E

      Commendable Customer Support for Sarbacane Chat

      The customer support for Sarbacane Chat is commendable, they've always been prompt and helpful in resolving any issues

      June 30, 2024

    • Randy

      Robust Features of Sarbacane Chat for Enhanced Marketing Efforts

      I appreciate the robust features of Sarbacane Chat, particularly the ability to send bulk messages which has greatly enhanced our marketing efforts

      June 24, 2024

    • Jovie M

      Experiencing Professionalism and Dedication with Sarbacane Chat

      As a loyal customer of Sarbacane Chat for many years, I've had the opportunity to experience their thorough administrative process. It's clear they take their business seriously and strive to maintain a high level of professionalism. Occasionally, I've found it challenging to get immediate responses, but I understand that they are committed to providing accurate and detailed information. Recently, I had a unique interaction with them. After sharing some concerns, I received an email reminding me of the importance of timely payments to continue enjoying their service. It was a firm reminder, but it showed their dedication to maintaining a smooth business operation. This company certainly has a unique approach to business, and it's clear they are passionate about what they do. I would recommend Sarbacane Chat to anyone who values a company that takes their business and clients seriously.

      June 17, 2024

    • Zadie S

      Affordable and Feature-Packed: Sarbacane Chat Delivers Excellent Value for Money

      Lastly, the affordability of Sarbacane Chat is a big plus, it offers great value for money considering its extensive features.

      June 8, 2024

    • Christian

      Appreciating the Premium Quality of Sarbacane Chat Software

      I absolutely love the sleek and premium feel of the Sarbacane Chat software. It's so visually appealing! The editor has a unique character that keeps me on my toes, and the occasional bugs are just little challenges that keep things interesting. Creating a newsletter can be a thrilling puzzle to solve. The prices, while on the higher side, are a testament to the premium quality of the software. In my opinion, it's a worthy investment!

      June 2, 2024

    • Daniel B

      Exceptional Customer Service Experience with Sarbacane Chat's Pauline

      I had the pleasure of interacting with Pauline from Sarbacane Chat who was absolutely fantastic in resolving an issue that had been bothering me for a while. Despite my limited knowledge in technology, she was incredibly patient and guided me through the process with ease. Her professionalism truly stood out and I am extremely grateful for her assistance. Kudos to Pauline! - Florence

      May 28, 2024

    • Hollis M

      Great Experience with Sarbacane Chat

      The app, Sarbacane-chat, is always open to improvements over time. It offers an interface that is accessible to everyone. I can rely on a friendly, available, and attentive team that listens to its users.

      May 18, 2024

    • Ronald

      Decade-Long Satisfaction with Sarbacane Chat

      I've been a loyal customer of Sarbacane Chat for over a decade and my experience has been nothing short of fantastic. I recently signed a contract for 159 euros and was pleasantly surprised to see that they had debited 47 euros. This clearly shows their commitment to providing top-notch service and maintaining a well-managed company. I'm thrilled to continue my journey with them and highly recommend their software to anyone in need of a reliable and efficient communication tool.

      May 11, 2024

    • Ellis D

      Tailoring Sarbacane Chat: A Customization Delight

      I love the customization options in Sarbacane Chat, it allows us to tailor the platform according to our needs

      May 5, 2024

    • Angela A

      Improved Communication with Software

      The software has significantly improved my team's communication, making our workflow more efficient

      April 27, 2024

    • Richard B

      An Exciting Journey: My Annual Sarbacane Chat Subscription Renewal

      Every year, renewing our subscription becomes an exciting challenge. This year: - the invoice came without VAT, but the amount requested included VAT, which was a fascinating twist. - while the issue was being resolved, I had a brief hiatus from accessing the account, which was a refreshing break. - the accounting manager was so busy, it took 4 phone calls before we could connect, which showed me their dedication to their work. - the salesperson, having completed the sale, didn't respond after 2 calls, which gave me a sense of completion. It's exhilarating! All I can say is this: it's a thrilling experience!

      April 22, 2024

    • Forrest

      Exceptional Experience with Sarbacane Chat: A Game-Changer in Communication

      I am absolutely amazed by the team at Sarbacane Chat! They've truly saved me a significant amount of time and money. I am genuinely thrilled with the service. The user interface is refreshingly simple and straightforward, and it's been a breeze to navigate. Plus, the unique feature of connecting a custom domain is a real game-changer, just as advertised on their site. The customer support team is top-notch, always ready to help identify and solve any technical issues. Sarbacane is an ideal solution for individuals, but it's also perfectly suited for professional applications. I'm so glad I found this software!

      April 15, 2024

    • Steven Davis

      Impressed with Sarbacane Chat's Intuitive Interface

      I've been using Sarbacane Chat for a while now and I'm thoroughly impressed with its intuitive interface

      April 14, 2024

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