Pros from reviewers

• Excellent customer service: Goodlife Fitness has a professional and friendly customer service team that is genuinely interested in helping members maximize their membership benefits

• Contribution to charities: Goodlife Plus supports good causes, giving members the satisfaction of knowing their membership contributes to charitable efforts.

• Chance to win prizes: Members have the opportunity to win various prizes, including cash and vouchers, which adds an exciting element to the membership

• Membership flexibility: Goodlife Fitness offers flexible membership plans, allowing members to choose a plan that best suits their current needs

• Quick response time: The customer service team at Goodlife Fitness is known for their quick response time, with calls being answered within minutes

Cons from reviewers

• Delay in prize distribution: There have been instances where there was a delay in the distribution of prizes won through contests or giveaways, leading to uncertainty about whether the prize would be received

• Unclear winner notification process: It appears that the process for notifying winners of giveaways or contests is not clearly outlined, causing some confusion for members

• Difficulty logging into account: Some users have reported issues with logging into their accounts, even after changing their passwords. This can be a significant inconvenience, especially when trying to access membership details or make changes to the account

• Limited customer service: While many users have had positive experiences with customer service, the fact that specific representatives are frequently mentioned may suggest that the customer service team is small or that not all representatives provide the same level of service.

• Unclear cancellation process: Some users have expressed uncertainty about how to cancel their memberships, indicating that the cancellation process may not be clearly explained or easily accessible