What is Clock pms?
Pros from reviewers
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Customizable and future-focused: The software can be extensively customized to meet specific needs. The team behind Clock PMS is committed to continuous improvement and is developing the system based on best practices and the future needs of customers and hoteliers.
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Cost and time savings: Clock PMS automates processes, saving time and reducing the need for additional software and hardware. The self-service portal is also a popular feature among customers
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Streamlined operations and workflows: Clock PMS provides an integrated Property Management System that connects different departments, making operations more efficient and less prone to errors
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User-friendly and mobile compatible: The software is easy to use, even for staff with no prior experience with a PMS, and can be accessed from any device, improving mobility and convenience
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Integrated features and regular updates: Clock PMS includes a fully integrated channel manager, automated guest emails, an API for connecting to external systems, and F&B POS. The team behind it is open to suggestions for system improvements and regularly updates the system to enhance its usability
Cons from reviewers
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Slow response time: Despite using Amazon servers, some users have reported slow response times when using Clock PMS. This could potentially affect the efficiency of operations
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Complex process for suggesting improvements: Although the team behind Clock PMS is open to suggestions for system improvements, some users have found the process for suggesting these improvements to be overly complicated. This could potentially hinder the software's development and improvement
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Difficulties with rate adjustments: Some users have reported difficulties when needing to add extra children at a reduced rate, as the software requires a new rate type to be set up for each possible scenario. This can be time-consuming and burdensome for users
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Limited customer support hours: While Clock PMS offers comprehensive customer support, it is not available 24/7. For businesses operating in different time zones, this could pose a problem when needing immediate assistance.
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Limited customization options: While Clock PMS offers a range of features, some users have noted that the software lacks the ability to customize certain aspects, such as the ability to switch between cross-function menus. This could limit the software's adaptability to specific business needs
Main features
Starting Price
Free Plan
Online Booking and Payment
Cloud-Based System
Front Desk Operations
Guest Engagement Tools
Reporting Capabilities
Starting Price
N/A
Free Plan
No
Online Booking and Payment
Cloud-Based System
Front Desk Operations
Guest Engagement Tools
Reporting Capabilities
How Clock pms compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Clock pms best for according to our reviewers?
Hotel Managers: Clock PMS is suitable for hotel managers who need to streamline their operations and integrate different departments. The software provides a comprehensive property management system that is easy to use, even for staff with no prior experience
Innkeepers: Innkeepers, particularly those new to property management systems, will find Clock PMS user-friendly and straightforward. It integrates well with webpages and allows for efficient management of daily operations. The software also offers top-notch customer support
Restaurant Owners: The software is also ideal for restaurant owners, as it features a fully integrated F&B POS. Its user-friendly interface can be accessed on mobile devices, allowing for efficient management of operations from anywhere
Owners of Shared-Type Accommodation Properties: Clock PMS is being adapted to better suit shared-type accommodation properties. Despite some initial challenges with rate types and seasonal defaults, the software is being improved to cater to the specific needs of this user group
Hoteliers: Hoteliers who value cost savings, time efficiency, and customer satisfaction will appreciate Clock PMS. The software offers market-leading features, a self-service portal for customers, and extensive customization options. Despite the lack of 24/7 customer support, the software is continuously improved based on feedback and future needs.
Clock pms Reviews
4.6
Clock pms rating
4.5
Ease of use
4.7
Customer service
4.7
Value for money
4.1
Likelihood to recommend
4.7
Features
14 Clock pms Reviews
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Sharon Martinez
Clock PMS Boosts Hotel's Online Presence with Seamless Booking Engine
Clock PMS's booking engine is seamless and efficient, making it easier for our guests to make reservations. It has significantly improved our hotel's online presence
April 28, 2024
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Maren
Promising but Slow Updates, Solid Customer Support
I tested Clock PMS and initially found it promising. However, I encountered problems when I needed to add extra children at a reduced rate. The software required me to set up a rate type for each possible scenario, which was quite burdensome. There was also no default for each season, so I had to spend a lot of time updating the extended rates. Despite their claim of using Amazon servers, I found the response time a bit slow, although this could be due to my internet speed. The price is reasonable. The product is Bulgarian, so everyone has a strong accent and the support is based in Europe, so the time difference needs to be considered. The vendor acknowledged my feedback, admitting that Clock PMS was initially developed for traditional high-category hotels rather than shared-type accommodation properties. They are currently working on adapting the functionality to better suit properties of this type.
April 22, 2024
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Ondine M
Commendable Customer Support from Clock PMS
The customer support of Clock PMS is commendable. They are responsive and always ready to assist
April 15, 2024
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Johnny B
Innovative, Progress-Oriented, and Customer-Focused PMS
I appreciate the cost savings in software and hardware that come with using Clock-PMS. Its market-leading features automate processes and save time, which I find very beneficial. I also enjoy the self-service portal, which my customers seem to like as well. The software can be extensively customized to meet our needs and there is a constant focus on continuous improvement. The customer support is comprehensive, but it's not available 24/7, which can be problematic since we are based on the other side of the world. I appreciate that they are developing a PMS based on best practices and the future needs of customers and hoteliers. They are very receptive to feedback, which is fantastic. However, I would like to see a public product roadmap, although this is only a minor concern.
April 13, 2024
