What is Kisi?
Pros from reviewers
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High-quality products and exceptional customer service: Kisi is known for its high-quality products and excellent customer service, providing quick and effective solutions to any issues that arise
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Global access control solution: Kisi provides a global access control solution, allowing you to manage access across multiple locations through a single, easy-to-use administrative portal.
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Easy to use and manage: Kisi is easy to use and manage, allowing you to add users, create groups, and set custom policies depending on the employee
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Specific access permissions: Kisi allows you to set specific access permissions, such as one-day access for event hosts or contractors, or indefinite access with different permissions for after hours or weekend access
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RFID capabilities and phone access: Kisi offers RFID capabilities and the ability to use phones as access keys, providing a modern and convenient way to secure your office
Cons from reviewers
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Occasional system glitches: There have been instances where the Kisi controller goes offline, preventing clients from having 24/7 access and requiring additional purchases to resolve the issue
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Limited features: While Kisi offers a range of features, there are some, such as Covid screening and enhanced administrative control levels, that are not currently available
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Reliance on WiFi: Kisi's system is dependent on a stable WiFi connection, which can pose a security risk if the WiFi network goes down, despite the vendor's reassurances of offline support
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Forced change in pricing: Kisi has been known to switch customers to a per user billing system, which can significantly increase costs, even if the customer has a pre-paid contract.
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Limited hardware options: Kisi does not provide an in-door mounted security system, which can be a disadvantage for businesses that require this specific type of security system
Main features
Starting Price
Free Plan
Cloud-Based System
Multi-Location Management
Integration with Business Tools
Keyless Entry
Real-Time Activity Tracking
Starting Price
N/A
Free Plan
No
Cloud-Based System
Multi-Location Management
Integration with Business Tools
Keyless Entry
Real-Time Activity Tracking
How Kisi compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Kisi best for according to our reviewers?
Office Managers: They can use Kisi to maintain HIPAA compliance by keeping office doors locked at all times. The system's RFID capabilities and the ability to use phones as access keys are particularly appreciated
CRM Users: Kisi integrates with various CRM systems, making it a suitable choice for those needing a compatible access control solution. Despite occasional system glitches, Kisi's customer service is responsive and committed to finding efficient solutions
Global Companies: Kisi is ideal for companies needing a global access control solution. It allows managing access across multiple locations through a single, easy-to-use administrative portal. The app is user-friendly and the hardware complements it perfectly
Small Business Owners: Kisi is a cost-effective solution for small businesses needing door security. The administrative portal and features are modern and user-friendly, and users have the flexibility to use their phones as keycards.
Coworking/Event Space Managers: They can manage access for over 100 members, staff, contractors, and regular events. Kisi allows them to set specific access permissions and unlock doors remotely via the app, improving work/life balance
Kisi Reviews
4.4
Kisi rating
5.0
Ease of use
4.5
Customer service
4.6
Value for money
4.7
Likelihood to recommend
4.5
Features
19 Kisi Reviews
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Alexander
Enhanced Security with Kisi: CEO's Perspective
As a CEO, I value the added security Kisi provides. The two-factor authentication feature ensures only authorized individuals can access our premises
August 10, 2024
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Christine D
Kisi's Detailed Activity Logs: A Valuable Tool for Property Managers
As a property manager, Kisi's detailed activity logs have been extremely helpful. They provide a clear audit trail of who accessed which areas and when
August 6, 2024
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Madison J
Effortless Scalability: Kisi's Software for Seamless Growth
As a system administrator, I appreciate how Kisi's software can be easily scaled as our company grows. Adding new doors and users is quick and simple
July 29, 2024
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Ira M
Kisi's User-Friendly Software for Facilities Management
As a facilities manager, I've found Kisi's software to be very user-friendly. The setup was straightforward and the support team was always available to assist
July 20, 2024
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Pamela B
Dependable and User-Friendly Access Control with Kisi
I am extremely pleased with the Kisi platform. It's a versatile access control solution that operates flawlessly in most situations. I use Kisi for after-hours access control at one of our largest offices, with over 100 end users set up on the app. We've had no complaints or operational issues from a user perspective. As an admin, the service makes it incredibly easy to manage all aspects of the access control solution, from users and permissions to settings like scheduled unlocks. The app is reliable and straightforward, a significant improvement over traditional access cards or keys. However, I wish the gSuite Directory sync was more developed. It's useful for importing users, but it can't sync more than one level deep into our organizational structure. I also wish it had two-way sync or SSO capabilities. Currently, when a user leaves our company, we have to remove them from gSuite and then log in to remove them from Kisi. The vendor has responded.
July 13, 2024
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Jack C
Centralized Access Control? Kisi Nails It! Plus, 6-Star Customer Support!
My company needed a global access control solution. Previously, we depended on security companies for individual installations and required a person at each location to control access and issue entry cards. We needed a system that could instantly disable access when someone left the organization or was terminated, without relying on the vigilance of the person at the location. Kisi turned out to be the best solution for managing access across multiple locations through a single, easy-to-use administrative portal. The app is user-friendly and the hardware complements it perfectly. Our users appreciate the ease of entry and exit, and our security teams find it simple to enable and disable access. The features I wish Kisi had, such as SAML 2.0 and enhanced administrative control levels, are already in their development pipeline. We switched to Kisi because it met all our needs and their staff was extremely helpful in getting us started. The vendor responded with gratitude for my positive feedback and expressed happiness for meeting our expectations.
July 6, 2024
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Sarah
Effortless. Simple to Install and Dependable!
I've been recommending Kisi to my clients for years and only started using it internally when we moved into our own office from a co-working space. As an Admin, I find Kisi easy to use and manage, allowing me to add users, create groups, and set custom policies depending on the employee. Despite considering myself the least technical person on our team, I found setting up the hardware in our office straightforward, thanks to the Kisi app and their excellent documentation. The mobile app makes it easy to access our space, and we can even set up physical 'badges' for contractors or external staff who need access but don't want or need to use the Kisi app. Occasionally, the door reader doesn't pick up my device to unlock the door, and if you have an iPhone, putting your device to Kisi's reader will automatically trigger ApplePay. However, this is a device 'feature' rather than an issue with Kisi, and you can always open the app.
July 2, 2024
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Barrett M
Unlocking Modern Office Security with Kisi
I found Kisi to be a more cost-effective solution compared to its competitors when setting up our new office. The administrative portal and features offered by Kisi are modern and user-friendly. They consistently introduce new features and improve existing ones. We never faced any issues with the system and it provided our users with the flexibility to use their phones as keycards. However, I wish they had features for Covid screening. Currently, they only provide capacity management and tracing. It would be useful to have a pre-screening feature for anyone wanting to use our office through the same app they use for access. I chose Kisi over Kastle systems because the latter seemed outdated and more expensive. I believe this is because they don't cater to smaller offices or businesses. We only needed door security for three doors, but their pricing seemed more suited for larger businesses and they couldn't really accommodate us. This was back in 2019, so things might have changed now. The vendor responded to my review.
June 24, 2024
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Mark D
Kisi Provides Peace of Mind for Business Owners
As a business owner, Kisi has provided me with peace of mind knowing that our office is secure. The remote unlock feature has been particularly useful for letting in early morning deliveries
June 16, 2024
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Alexis Davis
Kisi's Seamless Integration Simplifies User Access Management for IT Professionals
As an IT professional, I appreciate Kisi's seamless integration with our existing tech stack. It has made managing user access a breeze
June 10, 2024
