General information about Shiprocket
Shiprocket is India’s largest eCommerce enablement platform providing digital retailers an end-to-end customer experience platform. The platform creating an operating system for direct commerce enables shipping, fulfillment, customer communication and marketing tools as well as providers for SMEs, D2C retailers, and social commerce retailers in India. With 17+ courier partners on board, the brand permits pan-India as well as international shipping deliveries. Its shipping solutions are available across 24,000+ pin codes within India and 220 countries worldwide.
Launched in 2017, Shiprocket is on a mission to create a seamless logistics data platform that connects retailers, carriers, and consumers across national and international locations. Shiprocket provides a technology stack to help retailers integrate their shopping websites on Shopify, Magento, WooCommerce, Zoho, and others with the platform’s multi-carrier API to manage orders, prints, and shipping labels. It also avails tracking information from multiple providers including managing Cash on Delivery (COD) orders and payment reconciliation. Shiprocket also offers state-of-the-art fulfillment solutions with more than 45 warehouses located across India. The technology stack provides a robust post-purchase experience to consumers resulting in higher engagement and lower RTO (failed deliveries).
Today, Shiprocket is the platform behind more than 2.5L sellers who generate a GMV of more than $2.5B annually. The platform delivers packets to more than 70M consumers annually and is growing transactions 2.5-3X year on year.
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Expert review on Shiprocket
Are you having trouble managing your business's shipping processes? 😴 Are you tired of spending hours on logistics when you could be focusing on growing your business? Say hello to Shiprocket! 🙌
Shiprocket is a comprehensive shipping platform designed to streamline the shipping and fulfillment process for businesses 📈 It offers a wide range of features and tools that enable companies to easily manage their customer orders, track shipments, and provide a seamless shipping experience. Shiprocket integrates with leading e-commerce platforms, allowing businesses to sync their orders, print shipping labels, and choose from multiple courier partners to ensure reliable and cost-effective delivery ⚖️
Shiprocket is a game-changing shipping solution that offers businesses the tools they need to simplify their shipping operations and enhance customer satisfaction 📊 It caters to a diverse range of businesses, including e-commerce startups, small businesses, and enterprises, providing them with a scalable and user-friendly platform to manage their shipping needs. By using Shiprocket, businesses can save time, reduce shipping costs, and deliver a seamless shipping experience to their customers 🚀
Shiprocket offers flexible pricing plans tailored to meet the needs of businesses of all sizes. The pricing is based on the shipping volume and specific requirements of each business. Whether you're a small business shipping a few orders or a high-volume enterprise, Shiprocket has pricing options to fit your shipping needs 💰
Top alternatives to Shiprocket’s shipping management software include ShipStation, Easyship and Shippo. Discover great offers for these types of tools and more on Secret to start saving! 🔍
Customer Success Manager
What is Shiprocket used for?
Shiprocket is a comprehensive eCommerce platform that simplifies online retail for small businesses in India. It streamlines shipping and fulfillment processes, allowing businesses to manage orders, print shipping labels, and track deliveries from multiple providers. For instance, a small clothing retailer can easily integrate their online store with Shiprocket, enabling them to ship orders both domestically and internationally. The platform also handles Cash on Delivery orders and payment reconciliation, reducing administrative burdens. With access to over 45 warehouses across India, businesses can ensure efficient delivery, leading to improved customer satisfaction and reduced failed deliveries.Shiprocket features
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Shiprocket Engage
A seamless buyer communication suite powered by AI-backed Whatsapp automation. Helping in reducing RTO losses and increasing profitability for the sellers.
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Multi-channel integration
With Shiprocket's Multi-Channel Integration feature, you can easily manage all your online store orders in one place, including orders from marketplaces like Amazon, Flipkart, and more.
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Intelligent analytics
With Shiprocket's Intelligent Analytics feature, you can access real-time data and insights on your shipping performance, delivery rates, and customer feedback, empowering you to make data-driven decisions and grow your business.
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Dynamic delivery slots
Shiprocket's Dynamic Delivery Slots feature lets your customers choose their preferred delivery date and time, enhancing the customer experience and reducing the chances of failed deliveries.
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Shiprocket Fulfillment
A complete eCommerce fulfillment solution, providing same day/next day deliveries.
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ShiprocketX
Making Cross Border Shipments easy and helping individuals and companies a chance to ship their products to the UK, USA, Australia, and various other countries without any hassles.
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Early COD
Shiprocket offers an Early COD (cash on delivery) service, which is a paid (fee-based) service via which a seller can get cash remittance as early as in just 2 days from the delivery date of the order.
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Smart order routing
Shiprocket's Smart Order Routing feature automatically routes orders to the best-fit courier partner based on factors like package weight, destination, and serviceability, ensuring faster deliveries and reduced shipping costs.
20 Shiprocket Reviews
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Brian C
48hrs Countless? Update - Positive Response & Issue Resolution by Shiprocket.
As an e-commerce company, our reputation heavily relies on our shipping services. I have concerns about four shipments. The first, AWB: 6588257, has not moved since October 1th and customer service only tells me to wait for 48 hours. The second, AWB: 328856636427, was returned to me due to a rude delivery boy who refused to deliver the parcel to the office. I request a refund for the forwarding and RTO. The third, AWB: I16756926, reached its destination hub on October 18th but hasn't moved since. The fourth, AWB: I6736688, had a fake delivery attempt. I've uploaded a screenshot but no action has been taken. I'm frustrated with the long wait times for customer service and the lack of response. The 48-hour response time is too long, especially during the busy festive season. However, on October 27th, Ranvijay from Shiprocket called me to understand the issues and resolved them, which I appreciate.
August 20, 2024
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Jordan M
Seamless Growth: ShipRocket's Flexible and Affordable Solutions
as my business grew, ShipRocket was able to accommodate the increased volume of shipments without any issues. The pricing plans were flexible and affordable
August 10, 2024
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Nicole Williams
Efficiency Boost and Cost Reduction: A Review of Scalable Software
it helped me identify areas where I could improve efficiency and reduce costs. The software's scalability was a major plus
August 4, 2024
Why is Shiprocket better than other E Commerce software?
Shiprocket has more positive reviews than BigCommerce: 93 vs 89
Shiprocket is easier to use than BigCommerce: 4.7 vs 4.2
Shiprocket has better positive reviews compared to Opencart: 93 vs 82
Shiprocket is easy to use compared to Opencart: 4.7 vs 4.0
Shiprocket has better positive reviews than Prestashop: 93 vs 86
Shiprocket is better at ease to use than Prestashop: 4.7 vs 4.0
Shiprocket is easier to set up than Cs cart multi vendor software: 4.7 vs 4.5
Shiprocket has more positive reviews than Shift4shop: 93 vs 80
