Pros from reviewers

• User-friendly interface: CRM-Bot software is designed to be easy to use, even for those without technical skills. This allows users to independently modify content, add or remove CTAs, and create new bot responses without needing specific IT knowledge

• Real-time data checks: The bot's ability to connect to CRM and other databases for real-time data checks greatly benefits customer service teams. This feature allows for accurate and timely customer service responses

• Increased conversions: Users have reported increased conversions after integrating CRM-Bot into their websites. This can be attributed to the software's ability to foster connections with potential customers and its smart integration of video to aid conversions.

• Multilingual management: CRM-Bot can manage four different languages, making it a versatile tool for businesses operating in multiple regions or with diverse customer bases

• Top-notch support: Users have praised the CRM-Bot team for their responsiveness and willingness to provide solutions quickly. This level of support can be crucial for businesses relying on the software for key operations

Cons from reviewers

• Challenges with Natural Language Processing (NLP): Managing NLP used to be challenging, although recent improvements have made it easier

• Slow loading times: Despite the user-friendly interface and easy-to-use conversation flow system, CRM-Bot can sometimes be slow and experience delays when loading

• Limited layout options: Users have expressed a desire for more layout options, such as the ability to use bold or colors in the bot's text, and other minor UX improvements

• UX improvements needed: While the team is receptive to feedback and continuously updates the platform, there are still areas for UX improvement

• Limited recognition of website structures: In some cases, CRM-Bot wasn't initially configured to recognize certain website structures, such as one-page sites divided by an 'anchor' using a hashtag, requiring developer intervention to resolve.